Senior Account Manager at Mirakl in London, England, GB

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit http://www.mirakl.com.

Mirakl in Numbers:

• 🗓️ Founded in 2012 | Member of French Tech Next40
• 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
• 🏆 Get Things Done: We prioritize action and efficiency for impactful results
• 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• 🤝 Satisfy & Empower Clients: We're committed to our clients' success

1. The Team You'll Join

You'll be part of our EMEA Account Management team led by Stanislas Joly, VP Account Management Global. The team consists of 5 Account Managers, each managing a portfolio of enterprise clients across different EMEA markets. Together, you'll be driving growth and retention for Mirakl's most strategic clients across the region, while regularly exchanging best practices and deal learnings with your counterparts in the AMER account management team.

"As a Senior Account Manager, you will be part of an international team of fun colleagues based in London, Boston, Bordeaux, and Paris. We connect through weekly syncs to share best practices and team wins, regular meet-ups for team-building activities, quarterly business reviews to align everyone on objectives, and a global yearly Sales Kick-off." — Stanislas Joly, VP Account Management Global

2. Your Impact

• Own and grow a portfolio of enterprise platform accounts, identifying and executing upselling and cross-selling opportunities across Marketplace, Drop Ship, and Catalog Manager products, managing complex sales cycles end-to-end with support from regional and specialist teams
• Build trusted, long-term relationships with C-level executives and key decision-makers at strategic accounts, serving as their go-to partner for marketplace strategy and growth
• Develop and execute account plans that align client business objectives with Mirakl's roadmap, unlocking expansion opportunities across multiple markets and business units
• Partner closely with Sales, Customer Success, Product, and Marketing teams to deliver a seamless, high-value experience throughout the client lifecycle
• Stay ahead of industry trends and the competitive landscape to proactively address client challenges and position Mirakl as the definitive platform of choice

3. What You'll Bring to the Role

Experience:

• 8+ years in account management, sales, or client success roles managing global or strategic accounts in a SaaS or technology environment
• Proven track record of driving revenue growth through upsell and cross-sell motions with complex, multi-stakeholder enterprise clients
• Experience working in an international context, with the ability to navigate cultural nuances across EMEA markets

Skills:

• Strategic thinker with the ability to design and execute long-term account plans that create mutual value
• Strong business acumen to understand complex client business models and connect them to Mirakl's solutions
• Outstanding communication skills for engaging and influencing senior stakeholders across multi-stakeholder, international environments
• Financial and analytical rigour to interpret complex contracts and assess revenue implications with confidence
• Entrepreneurial mindset with the drive to proactively build pipeline and unlock new growth opportunities

4. Tools Used

• Salesforce
• Mirakl internal tools

5. Languages

• English: Fluent — C2 level required
• French: Fluent — C2 level required

6. Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.

Please click the "Apply" button to submit your application, this helps us make the best possible assessment and get back to you as quickly as possible.

1. Intro call with Talent Acquisition — 30 minutes to explore your background, motivations, and answer any questions about Mirakl
2. Interview with Stanislas (VP Account Management Global) — Deep dive into your account management approach, commercial track record, and motivation
3. Values-based interviews — Conversations with colleagues from across the business to assess alignment with Mirakl's core values
4. Sales pitch exercise — A strategic presentation to demonstrate your commercial thinking and approach to enterprise account management

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.