Warranty Coordinator at Minto Communities , LLC in Ottawa, ON, Canada

Warranty Coordinator

Location: Ottawa, ON, Canada

WARRANTY COORDINATOR

Location: Stittsville

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

• Competitive compensation with performance-based annual bonus
• Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
• RRSP matching program and paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

The Warranty Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs or outstanding work.

Here’s how you’ll contribute

• Check Tarion portal daily to identify and print any new conciliations, 30 days, year ends or two year inspections;
• Review any emergency calls from the previous night or recent off-hours and follow up with the homeowner and/or trades
• Coordinates repair appointments;
• Responsible for processing all relevant paperwork;
• Print the “scheduled today” list on a daily basis and contact all Trades to ensure successful workdays;
• Reschedule any additional follow-up appointments that are necessary;
• Process invoices;
• Manage vendor cards and the check in check out process;
• Respond to all inquiries from Homeowners and trade partners;
• Responds and assists with resolving all after sales complaints;
• Tracks and closely monitors all active files and ensure they are completed within the set deadlines as indicated by the Tarion Warranty Corporation;
• Provides updates and corresponds with the Tarion Warranty Corporation in regards to files that have been escalated with their office;
• Coordinate all repairs in model homes where necessary;
• Order materials as instructed by Managers;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

• High School Diploma is required or a College Diploma (Construction, Home Building, Administration or related discipline) is an asset.
• A minimum of five (5) years of relevant work experience in a customer service role.
• Microsoft Office (Word, Excel), Outlook
• Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage is an asset
• Knowledge of construction processes and repair methods is an asset
• Strong knowledge of the Minto New Home Manual is an asset
• Communication skills (listening, verbal and written)
• Problem Solving
• Organizational skills
• Attention to detail
• Customer service focused
• Team player

Hiring pay range: $55,000-$63,000 a year

Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible—our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, residents, and the neighbourhoods we serve.

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Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at hrrecruitment@minto.com.

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