Mint Cannabis→
Area Manager - West Michigan at Mint Cannabis in Grand Rapids, MI
Skills
Job Description
Area Manager
Reports to: Director of Retail Operations FLSA Status: Exempt Department: Retail Operations
Position Summary:
The Area Manager oversees multiple Mint Cannabis dispensary locations across Michigan, ensuring operational consistency, compliance, and exceptional customer experiences. This role is responsible for driving sales performance, leading and developing store management teams, and upholding Mint’s culture of excellence and connection. The Area Manager acts as a key liaison between leadership and retail operations, ensuring that each dispensary meets performance goals, maintains compliance, and delivers a best-in-class cannabis retail experience.
Responsibilities:
Leadership & Team Development
- Oversee and support Store Managers across multiple dispensary locations to ensure operational consistency and strong team performance.
- Recruit, train, and mentor store management to promote leadership growth and retention.
- Conduct regular site visits to evaluate operations, provide feedback, and reinforce company standards.
- Foster a positive, motivating, and compliant work environment aligned with Mint’s values.
Sales & Business Performance
- Develop and implement sales strategies to achieve revenue targets and customer satisfaction goals.
- Analyze sales reports and market trends to identify growth opportunities and improve efficiency.
- Execute promotional campaigns and operational initiatives to enhance profitability.
- Manage district budgets, control expenses, and ensure optimal financial performance.
Compliance & Operational Excellence
- Ensure compliance with all state and local cannabis regulations.
- Conduct audits and inspections to verify compliance in inventory, security, and recordkeeping.
- Collaborate with compliance and legal teams to maintain current knowledge of regulatory updates.
- Maintain high standards for safety, cleanliness, and operational efficiency.
Customer & Community Engagement
- Promote a consistent, high-quality customer experience across all stores.
- Resolve escalated customer concerns with professionalism and care.
- Partner with marketing teams to coordinate community events and outreach efforts.
- Serve as a Mint Cannabis brand ambassador within the community and industry.
Qualifications:
- Minimum 3 years of cannabis operations or management experience in the Michigan market.
- 5+ years of retail management experience, including at least 2 years in multi-unit leadership.
- Proven success in sales growth, operational management, and team development.
- Strong understanding of Michigan cannabis laws and compliance standards.
- Excellent leadership, communication, and analytical skills.
- Proficiency with POS systems, reporting tools, and MS Office/Google Workspace.
- Ability to travel frequently between assigned locations.
- Must be at least 21 years of age
Education and Certifications:
- Bachelor’s degree in Business Administration, Management, or related field preferred.
- Additional certifications or training in retail leadership or cannabis operations a plus.
Physical Requirements:
- Must be able to stand, walk, and travel between store locations for extended periods.
- Ability to lift up to 25 pounds as needed.
- Visual acuity to read reports, analyze data, and monitor retail environments.
Work Environment:
- Work is performed primarily in dispensary retail settings with frequent travel between locations.
- May include exposure to varying noise levels and lighting conditions typical of retail environments.
- Occasional office work required for administrative and reporting tasks.
Travel Requirements:
- Frequent travel between dispensary locations within the state of Michigan is required.
Equal Opportunity Employer Statement:
Mint Cannabis is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Other Duties Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, respfILonsibilities, and activities may change at any time with or without notice.
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