Hotel Manager at Minor… · Grand…

Job Location: Anantara Maia Seychelles Villas

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The Hotel Manager is responsible for the day-to-day leadership and operational management of Anantara Maia Seychelles Villas, ensuring the delivery of exceptional guest experiences, outstanding service standards, and sustainable financial performance. As a key member of the Executive Committee, the Hotel Manager oversees all operational departments, drives service excellence, develops high-performing teams, and ensures the seamless execution of the resort's luxury brand standards. The role requires a highly visible and hands-on leader with a passion for luxury hospitality, personalized service, and continuous operational improvement. The successful candidate will work closely with the Cluster General Manager to achieve the resort's strategic objectives while fostering a culture of excellence, innovation, and employee engagement. Fluency in Russian or German is highly desirable to support communication with key luxury guest markets and strengthen relationships with travel partners and stakeholders. Key Responsibilities Operational Leadership • Provide strategic and operational leadership across all resort departments, including Front Office, Housekeeping, Food & Beverage, Culinary, Spa, Engineering, Security, Guest Services, and Villa Host. • Ensure seamless day-to-day operations while maintaining the highest standards of luxury hospitality and personalized guest experiences. • Lead daily operational briefings and coordinate effective communication between departments. • Ensure compliance with Anantara brand standards, operating procedures, and quality assurance requirements. • Drive continuous improvement initiatives that enhance operational efficiency and guest satisfaction. Guest Experience • Champion a culture of exceptional, intuitive, and personalized service throughout the resort. • Build strong relationships with guests, particularly VIPs, repeat guests, and high-profile clientele. • Personally manage complex guest concerns and ensure timely resolution of service recovery situations. • Monitor guest feedback, online reviews, and satisfaction metrics to identify opportunities for improvement. • Create memorable experiences that reinforce guest loyalty and brand advocacy. Financial & Business Performance • Support the Cluster General Manager in achieving financial targets, including revenue, profitability, productivity, and cost control objectives. • Monitor departmental performance against budgets and key performance indicators. • Identify opportunities to improve operational efficiencies while preserving the luxury guest experience. • Collaborate with the Commercial and Revenue teams to support occupancy, ADR, RevPAR, and revenue growth. • Ensure effective control of operating expenses, inventory, and labour costs. People Leadership • Inspire, coach, and develop department heads and operational teams. • Foster a positive, inclusive, and high-performance workplace culture. • Support succession planning, talent development, and employee engagement initiatives. • Conduct regular performance reviews and provide ongoing coaching and feedback. • Promote compliance with company policies, health and safety standards, and employment legislation. Quality Assurance & Brand Standards • Ensure all departments consistently meet or exceed Anantara luxury brand standards. • Conduct regular operational audits and quality inspections. • Implement corrective action plans where service or operational standards require improvement. • Support sustainability initiatives and responsible tourism practices aligned with company objectives. Health, Safety & Compliance • Ensure compliance with health, safety, fire, hygiene, environmental, and security standards. • Lead emergency response planning and crisis management when required. • Maintain compliance with local regulations, licensing requirements, and company policies. Strategic Planning • Support the Cluster General Manager in developing annual business plans and operational strategies. • Contribute to capital expenditure planning and property improvement initiatives. • Identify emerging trends and recommend innovative approaches to enhance the guest experience and operational performance. ________________________________________ Key Performance Indicators (KPIs) • Guest Satisfaction • Online reputation scores • Luxury quality assurance audit results • Employee engagement and retention • Departmental productivity • Operating profit performance • Labour cost management • Service recovery effectiveness • Health and safety compliance • Achievement of operational budgets ________________________________________ Qualifications • Bachelor's degree in Hospitality Management, Business Administration, or a related discipline. • Minimum 8–10 years of progressive luxury hotel operations experience. • At least 3–5 years in a senior operational leadership role such as Hotel Manager, Executive Assistant Manager, or Director of Operations within a luxury resort. • Experience leading multi-department resort operations in an international luxury hospitality environment. • Previous experience with luxury villa resorts or remote island destinations is highly desirable. • Experience with international hospitality brands is preferred. ________________________________________ Skills & Competencies • Strong operational leadership • Luxury guest experience management • Financial and commercial acumen • People leadership and team development • Strategic planning and execution • Decision-making and problem-solving • Excellent communication and interpersonal skills • Crisis and conflict management • Quality assurance and continuous improvement • Cultural awareness and emotional intelligence ________________________________________ Language Requirements • Fluent English (spoken and written) is essential. • Fluency in Russian or German is strongly preferred. ________________________________________ Personal Attributes • Passionate about luxury hospitality and personalized service. • Visible, approachable, and hands-on leadership style. • Calm and confident under pressure. • Strong attention to detail with a commitment to excellence. • Highly organized with excellent time management skills. • Commercially minded while maintaining an unwavering focus on guest satisfaction. • Culturally sensitive and able to build strong relationships with guests and team members from diverse backgrounds. • Committed to developing people and fostering a collaborative team environment. ________________________________________ Working Conditions • Based at Anantara Maia Seychelles Villas. • Flexible schedule, including weekends, evenings, and public holidays as operational needs require. • Expected to maintain a highly visible presence throughout the resort and be available to support operations outside standard

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