Guest Service Agent at Minor… · South…

Job Location: NH Collection Reethi Beach Resort Maldives

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive NH Collection manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other NH Collection properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of NH Collection at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their NH Collection experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.
• Daily checking of all arriving and departing guests and liaise with relevant Teams for confirmation
• Pre-Arrival check list must be complete for every arrival guest.
• Greet arriving guests, complete the check-in procedures and registration cards and update in the computer system.
• Arrange, record, deliver and charge all special requests for arriving guests.
• Be familiar with room amenities including room layout, types of villas, rate structure etc.
• Brief all VIP guests’ needs to AFOM, FOM on their arrival.

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