Banqueting Manager at Minor… · Johannesb…

Job Location: NH Johannesburg Sandton

NH Hotels & Resorts is a globally recognised hospitality brand built on three pillars: value for money, prime locations, and service with a human touch. With a strong presence in Europe and the Americas, we are expanding into the Middle East, Asia, and Australasia.

Down-to-earth, innovative, reliable, and genuinely friendly — this is what NH stands for. We welcome business travellers, families, couples, and friends looking for a fresh getaway, and we pride ourselves on delivering exactly what our guests need, every time. If you believe great hospitality is about people as much as places, NH is where you belong. Always a pleasure.

KEY DUTIES AND RESPONSIBILITIES

Event Planning & Coordination

• Coordinate all banquet and event operations from confirmation through execution.
• Review banquet event orders (BEOs) and ensure accurate implementation.
• Conduct pre-event briefings with team members to communicate event details and service expectations.
• Liaise with Conference and Events teams regarding client requirements and special requests.
• Ensure all function rooms are prepared according to event specifications.
• Monitor event timelines and resolve operational issues promptly.
• Conduct post-event evaluations to identify improvement opportunities.

Operations Management

• Oversee the daily operations of the banqueting department.
• Ensure all events are delivered according to hotel service standards.
• Supervise setup, service, and breakdown of banquet functions.
• Maintain cleanliness and presentation of banquet facilities.
• Ensure sufficient staffing levels for all events.
• Monitor inventory of banquet equipment, furniture, linen, glassware, cutlery, and crockery.
• Coordinate equipment maintenance and repairs.

Guest Service

• Deliver exceptional guest service before, during, and after events.
• Welcome event organizers and VIP guests.
• Handle guest concerns professionally and efficiently.
• Ensure all guest requests are fulfilled promptly.
• Build strong relationships with clients to encourage repeat business.

Financial Management

• Assist in preparing departmental budgets.
• Monitor labour costs and scheduling efficiency.
• Control food and beverage costs.
• Manage operating expenses within budget.
• Maximize banquet revenue through upselling opportunities.
• Verify event billing accuracy.
• Review invoices and banquet charges.

Team member Leadership & Supervision

• Recruit, train, coach, and develop banquet team members.
• Prepare team member’s schedules according to business levels.
• Conduct performance evaluations.
• Lead by example in professionalism and service excellence.
• Ensure effective communication within the team.
• Motivate team members to achieve departmental goals.
• Manage disciplinary procedures in accordance with hotel policies.

Health, Safety & Compliance

• Ensure compliance with health and safety regulations.
• Enforce food safety and hygiene standards.
• Ensure safe handling of equipment.
• Conduct regular safety inspections.
• Ensure emergency procedures are understood by team members.
• Maintain compliance with fire and evacuation regulations.
• Ensure responsible alcohol service where applicable.

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