Temporary Part-Time Shift Leader at MINISO USA in Schaumburg, IL

Summary: MINISO USA is seeking a Temporary Part-Time Shift Leader to assist the Store Manager with daily operations and ensure exceptional customer service. The role involves training associates, maintaining store standards, and promoting customer loyalty through engagement and operational tasks. Responsibilities: - Lead by example to drive sales, meet store KPI goals, and exceed customer expectations - Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register - Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising - Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates - Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures - Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary - Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss - Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment - Process sales transactions accurately and efficiently using point-of-sale systems - Participate in store promotions and sales events to support overall business objectives - Strong leadership, interpersonal, and conflict-resolution skills - Ability to multitask and maintain composure in a fast-paced environment - Basic knowledge of retail operations and POS systems - Ability to travel between store locations as needed Required Qualifications: - Lead by example to drive sales, meet store KPI goals, and exceed customer expectations - Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register - Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising - Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates - Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures - Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary - Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss - Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA's customer commitment - Process sales transactions accurately and efficiently using point-of-sale systems - Participate in store promotions and sales events to support overall business objectives - Strong leadership, interpersonal, and conflict-resolution skills - Ability to multitask and maintain composure in a fast-paced environment - Basic knowledge of retail operations and POS systems - Ability to travel between store locations as needed - High school diploma or equivalent - 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry Preferred Qualifications: - Associate degree preferred Required Skills: Customer service, Training, development, Sales, Cash handling, Merchandising, Store operations, Point-of-sale systems, Loss prevention, Multitasking, Composure