Property Services Manager at Mini Mall… · Charlotte

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms. 

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.  

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business. 

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers. 

We are seeking a hands-on Property Services Manager who drives property performance through capital planning, vendor management, and practical, on-the-ground problem solving. This role involves assessing building systems, troubleshooting issues, and delivering projects that keep sites running smoothly and efficiently.

WHAT WILL YOU DO?

• Generate comprehensive capital plans and budgets for a portfolio of 30–40 properties within an assigned geographic region, considering all identified maintenance requirements.

• Develop and execute the five-year capital plan, aligning priorities with operational needs and seasonal planning.

• Attend all review meetings related to property acquisitions, either in person or virtually, as required, to provide insights and updates.

• Review all BPCA (Building Property Condition Assessment) reports for a clear understanding of scope and costs.

• Enter building system conditions into the capital planning software (VFA) and generate relevant reports for annual budgeting purposes.

• Develop scopes of work for use in Requests for Proposal (RFPs).

• Provide hands-on technical support and troubleshooting for complex, high-cost, or time-sensitive projects, including onsite assessment to validate scope and vendor requirements.

• Complete all stages of project planning and execution.

• Complete 6-month and 12-month post-completion reviews and compare results to original capital project projections.

• Ensure compliance with all relevant building codes, regulations, and safety standards.

• Oversee the procurement of materials, equipment, and subcontractors, actively managing vendor performance, accountability, and alignment with operational needs.

• Communicate effectively with clients, stakeholders, and team members to ensure alignment and timely decision-making.

• Partner effectively with operations leaders (ROMs/RVPs), vendors, and internal stakeholders to ensure alignment, minimize site disruption, and support timely decision-making.

 WHAT WILL YOU NEED?

• Associate degree in engineering or project management, or equivalent field experience in construction and/or maintenance.

• 5+ years of experience in facilities, construction, or capital project management across multi-site environments (e.g., self-storage, convenience retail, hospitality, or commercial portfolios).

• Ability to solve challenging issues in dynamic environments, including onsite troubleshooting and translating real-world conditions into clear scopes and plans.

• Strong computer skills, including Microsoft Office (Excel, Outlook, PowerPoint), and experience with Yardi, FacilIQ or other CMMS platforms, and Smartsheet or Monday.com.

• Strong verbal and written communication skills.

• Ability to work under pressure and meet tight deadlines.

• Must have a current passport and the ability to travel approximately 25–40% to support a regional portfolio.

• Project Management Professional (PMP) or Certified Facility Manager (CFM) certification preferred.

• Demonstrated ability to work collaboratively with operations and vendors, with a strong customer-focused, partnership-oriented mindset.

 WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.

• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.

• We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, and discretionary bonus program.

• We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com.

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