Mindful Support Services→
Clinical Support Coordinator - Behavioral Health at Mindful… · Dallas
Skills
Job Description
Job Type: Full Time, M-F
Location: Austin, Houston, or Dallas, hybrid options available Salary: 80,000 - 90,000k annually DOE
About Mindful Therapy Group
Mindful Therapy Group is a leading behavioral health platform that partners with independent mental health and wellness providers by offering them the infrastructure, administrative support, and community they need to thrive in private practice. With a rapidly growing presence across seven states, MTG is on a mission to expand access to high-quality, client-centered care while honoring clinician autonomy and independence.
We are a clinician-first organization that believes mental health care delivery can be transformed through smarter systems, stronger support, and sustainable innovation.
About the Role
The Clinical Support Coordinator is an independently licensed behavioral health clinician who supports clinical quality, provider education, documentation excellence, and measurement-based care (MBC). Reporting to the Director of Clinical Strategy and Provider Success, this role helps translate quality initiatives into practical provider support, effective workflows, and measurable outcomes.
Through provider consultations, workshop facilitation, chart reviews, and targeted follow-up, the Coordinator identifies opportunities for improvement, delivers actionable guidance, and partners with providers to strengthen clinical documentation, engagement, and quality standards.
The ideal candidate brings strong clinical judgment, communicates recommendations with confidence and professionalism, and can distinguish meaningful quality concerns from differences in clinical practice. They work independently, know when to escalate concerns, and balance provider support with accountability.
This is a provider education and quality-support role, not a treating clinician or clinical supervisory position.
Key Responsibilities
Provider Education & Support
Provide individualized provider support: Meet with providers to address documentation concerns, review chart findings, and establish practical next steps. Clearly explain the clinical rationale behind recommendations and navigate questions or disagreement with confidence and professionalism.
Lead workshops and develop resources: Create and facilitate practical education on documentation, measurement-based care (MBC), and recurring quality concerns. Develop clear guides, examples, and communications tailored to provider needs.
Support meaningful MBC engagement: Help providers incorporate client feedback and outcome measures into clinical workflows and documentation. Identify adoption barriers and provide education, workflow guidance, or coordination with technical support.
Clinical Quality Review & Assessment
Conduct clinically informed chart reviews: Perform routine and targeted reviews, assessing documentation of clinical assessment, medical necessity, treatment planning, interventions, progress, and risk. Distinguish substantive quality concerns from differences in clinical style.
Evaluate AI-assisted review findings: Apply independent clinical judgment to validate automated findings against the clinical record, clarify discrepancies, and translate results into accurate, actionable provider feedback.
Address provider outlier patterns: Assess flagged documentation, quality, and engagement trends in context; conduct targeted outreach and education; and monitor follow-through. Escalate significant or unresolved concerns with a clear assessment and recommended next steps.
Program Coordination & Process Management
Coordinate chart review and audit workflows: Manage assigned review requests, deadlines, provider communications, and follow-up activities to support timely completion, consistent review practices, and payor audit readiness.
Monitor progress and inform improvement: Maintain accurate records of reviews, outreach, and follow-up. Use recurring findings and improvement trends to recommend updates to educational resources, review processes, and provider support.
Cross-Functional Collaboration
- Collaborate across teams: Partner with clinical leadership, Compliance, Billing, Provider Services, and other stakeholders to resolve concerns, clarify requirements, and coordinate issues requiring specialized expertise.
Independent Judgment & Work Management
- Manage work independently: Prioritize assigned work, manage competing deadlines, and follow through without task-by-task direction. Communicate emerging risks, capacity constraints, and issues requiring leadership input while respecting provider autonomy and the role’s scope.
Required Qualifications
- Master’s degree or higher in counseling, social work, marriage and family therapy, psychology, or a related behavioral health field.
- Active, unrestricted license permitting independent clinical practice in a behavioral health discipline (LMHC, LPC, CMHC, PsyD, PhD, etc.).
- Minimum of five years of post-licensure experience in behavioral health clinical practice or a related clinical role.
- Demonstrated clinical judgment and confidence in assessing documentation, identifying meaningful quality concerns, and communicating clinically grounded recommendations.
- Strong understanding of behavioral health assessment, medical necessity, treatment planning, progress documentation, risk assessment, and ethical practice.
- Ability to explain clinical reasoning clearly, navigate difficult conversations, and recognize the limits of available information and personal expertise.
- Experience educating, consulting with, or providing substantive feedback to fellow clinicians.
- Ability to develop provider-facing materials and facilitate engaging, practical workshops.
- Working knowledge of measurement-based care and its application in behavioral health.
- Strong organizational skills, independent prioritization, and consistent follow-through.
- Comfort using electronic health records, spreadsheets, tracking tools, and clinical technology platforms.
- Enjoys moving quickly with some degree of ambiguity.
Preferred Qualifications
- Experience in a multi-state or MSO (Managed Services Organization) behavioral health environment.
- Experience with behavioral health chart review, clinical quality improvement, utilization review, or payor audits.
- Experience supporting independent clinicians in a multi-state provider network or management services organization.
- Familiarity with AI-assisted chart review tools and experience evaluating automated findings using clinical judgment.
- Experience supporting MBC implementation, provider adoption, or engagement improvement.
- Experience interpreting provider-level performance data and translating findings into targeted education or follow-up.
- Familiarity with payor documentation expectations and collaboration with billing, coding, and compliance teams.
Key Competencies
- Clinical confidence with sound judgment: Forms well-supported assessments, explains recommendations clearly, and seeks consultation when appropriate.
- Provider-centered accountability: Builds trust while addressing concerns directly and maintaining clear expectations.
- Educational skill: Makes complex clinical and documentation concepts understandable and actionable.
- Independent execution: Moves work forward without requiring task-by-task direction.
- Critical thinking: Evaluates records, data, and AI findings in context rather than relying on scores or checklists alone.
- Collaborative problem-solving: Identifies practical solutions and involves the right partners when issues cross functional boundaries.
Compensation & Benefits
- 75% coverage of Health, Dental & Vision benefits plan
- 401(k) savings plan with employer matching upon eligibility
- 8 paid holidays a year
- 15 PTO days accrued in first year
- Professional and career development opportunities
- Compensation evaluated consistently and opportunities for growth
Job Type: Full Time, M-F Location: Austin, Houston, or Dallas, hybrid options available Salary: 80,000 - 90,000k annually DOE
Mindful Support Services is an equal opportunity employer. We welcome diverse perspectives and are committed to building an inclusive environment that reflects the communities we serve.
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.