Patient Care Technician at Mindful Health Solutions in Seattle, WA

Summary: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. The Patient Care Technician provides friendly customer service while administering interventional mental health treatments and contributes to all administrative aspects of the practice. Responsibilities: - Ensure compliance with HIPAA and confidentiality regulations - Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety - Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy - Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments - Administer psychiatric rating scales and provide guidance to patients on completing them accurately - Maintain accurate schedules, patient demographics, and insurance information - Collect deductibles, co-insurance, and co-pays from patients - Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly - Scan medical documents and ensure the integrity of records in Electronic Medical Records software Required Qualifications: - Deliver exceptional customer service to prospective patients, ensuring a superior experience - Strong customer service acumen and a confident phone presence are essential - Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion - Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory - Demonstrate outstanding written, verbal, and organizational abilities - Foster excellent communication and collaborate effectively within a team environment - Engage professionally with current and potential patients, clinic staff, physicians, and support departments - Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment Preferred Qualifications: - Preferably hold an Associate's or Bachelor's degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration Required Skills: TMS administration, Esketamine administration, IV Ketamine therapy Important Skills: Microsoft Word, Microsoft Excel Nice-to-Have Skills: Customer service, Multitasking, Communication skills, Organizational skills Benefits: Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date), 7 paid holidays + 1 Float Holiday per year, Competitive Paid Time Off (PTO) accrual structure, Employee Benefits available to Full-Time team members