Agentforce Engineer at Mindex in Rochester, New York Metropolitan Area

Summary: Mindex is a product and services company with over 30 years of experience in delivering software and product solutions. They are seeking an Agentforce Engineer to design, develop, and troubleshoot low code platform and AI solutions while ensuring compliance with SDLC standards and providing technical support across environments. Responsibilities: - Designs, develops and troubleshoots low code platform and AI solutions - Develop, test, deploy, maintain and improve software to meet requirements - Design, develop, and test solutions - Complete well-defined, basic program changes - Contribute to estimates required for user stories based on business requirements, specifications and designs - Comply with and contribute to SDLC standards and CD/CI procedures to ensure consistency - Monitor progress against task estimates to provide status - Provide technical support and troubleshooting for applications across environments - Maintain existing code base, monitoring for failures in non-prod environments Required Qualifications: - Bachelor's Degree in Computer-related discipline or equivalent work experience of 1-2 years - Using one or more programming language(s) - Troubleshooting (Problem Solving) - Quality Assurance - Information Technology - Innovation - Planning - Communication skills and working with business and technical teams - Software Engineering - User Acceptance Testing (UAT) - Systems Development Life Cycle - Data and software governance - Business Requirements - Business Process Improvement - User Story - Technical Support - Computer Science - Agile Methodology - Application Programming Interface (API) Preferred Qualifications: - Exposure to low code AI and workflow platforms such as Salesforce Agentforce, Sierra, and Cresta - Exposure to large customer service and call center environments - Willingness to quickly learn and ramp up on new platform solutions Required Skills: Low code AI platforms, Programming languages, Software Engineering Important Skills: Agile Methodology, Systems Development Life Cycle, User Acceptance Testing Nice-to-Have Skills: Troubleshooting, Quality Assurance, Technical Support Benefits: Medical Insurance (with a free option!), Dental Insurance, Vision Insurance, Company Paid Life and AD&D Insurance, Optional Additional Life Insurance, Company Paid Short-Term Disability Insurance, Company Paid Long-Term Disability Insurance, Medical and Dependent Care Flexible Savings Accounts (FSA), Health Savings Accounts with Company Contributions, Optional Hospital Indemnity, Accident and Critical Illness Insurance as well as Legal Assistance, Flexible Time Off, Eight Paid Holidays, Pre-tax and Roth 401(k) Options with Company Match, Investment in Professional Development including a license to Udemy training courses and leadership training, Employee Assistance Program, Adoption Assistance, Pet Insurance Discounts, Tickets to local sporting events, Team building events, Holiday and celebration parties