Service Operations Coordinator at Milton CAT in Batavia, NY

Overview

Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving shop operations and work closely with the Shop Supervisor. In this role, you’ll help coordinate service schedules, communicate with technicians and customers, and keep repair workflows organized and on track. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and enjoys being a key part of keeping heavy equipment moving. This is a great opportunity to play a central role in a busy shop that services essential earthmoving machinery.

Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.

Pay Range: Starting pay range is $26.44-$31.25 per hour depending on experience.

Benefits include:

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

Responsibilities

• Answer phones and receive requests for service and quotes.
• Confirm with customer scheduling of work.
• Assist in the scheduling, routing and assigning work to service technicians.
• Opens and update invoices, work orders as needed.
• Order parts as required for both service shop and field service calls.
• Assist with incremental repair quotes.
• Assists in timecard entries.
• Passes on lead for work to other departments.
• Coordinates with the CSA Department to meet their needs.
• Flexible to work after hours when needed to meet customer needs.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
• Large emphasis on supporting supervisors from all departments in timely closing of service calls.
• Cover absences in other positions within the Service department as needed.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast paced service environment.

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.