Customer Service Representative I- Customer… at Miller… · Denver

Summary: Miller International, Inc. is an apparel designer and distributor seeking a Customer Service Representative I. This role is fundamental in providing excellent service to customers and account managers, responding to inquiries, and maintaining high satisfaction levels. Responsibilities: - Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication and 5-star customer service - Maintain a positive work atmosphere by acting and communicating professionally, enabling one to get along with customers, clients, co-workers, and management - Support assigned low-volume account managers through familiarity with processes and sales reports available in the order management system - Have a solid understanding of products offered by the company and a strong understanding of which products solve each customer challenges - Maintain current knowledge of department standards, systems, and processes - Communicate with customers via phone and email to answer questions regarding order status, shipping, and product information - Direct, coordinate, and process purchase orders from order capture to customer delivery. Includes coordinating with the warehouse team to track orders and ensure prompt shipment of goods - Verify the accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance - Handle customer complaints via phone, email, or social media and provide appropriate solutions and alternatives as needed - Meet department efficiency metrics, personal and team goals, and call handling quotas - Identify interdepartmental dependencies and comply with calendar dates - Work with the customer service manager to ensure proper customer service is delivered - Perform any other tasks the Customer Service Manager or Account Manager needs Required Qualifications: - 1-2 years' experience in customer service support, or equivalent combinations of education and experience - Must be able to work on location. This position is not remote - A proven ability to consistently deliver excellent customer service - Ability to read and interpret documents such as processes, operating instructions, and procedure manuals - Ability to write routine reports and correspondence - Ability to tactfully handle stressful and difficult situations using proven processes - Ability to apply math concepts such as addition, subtraction, and percentages - Thorough knowledge of Microsoft Office products Preferred Qualifications: - Blue Cherry, Avaya, and or Shopify experience or experience with an ERP system is a plus Required Skills: Microsoft Office, Blue Cherry, Avaya, Shopify, ERP Systems Benefits: Health, dental, and vision coverage for employees and their families, Retirement savings plan with company match, Paid time off, including vacation and sick leave, Employee wellness and assistance programs, Optional supplemental benefits, such as life, disability, and other voluntary coverage, Educational support programs, including tuition reimbursement and student debt assistance