Bilingual Leave Success Specialist (Spanish) -… at Military… · Remote

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.


This is a remote role, but the following locations are excluded:
OCONUS - EU Countries
California
District of Columbia
Illinois
Montana
Rhode Island

Must have: 1-2 years of experience in a customer success or support role in a heavily regulated organization or complex subject matter – like human resources, healthcare, or law, plus all other noted qualifications.




As a member of the Leave Success Team you will have a few years of experience in a customer-facing role, preferably in the healthcare or human resources industry, and a passion for helping people when it matters most. You are highly organized and thrive in an environment where your ability to empathize, research, and serve others is celebrated.

Day in the Life

Managing the lifecycle of employees on leave through the customer's software and various support channels

Providing troubleshooting support for employees and their managers

Partnering with internal experts to serve as a resource for employees on leave - answering questions around U.S. state and federal leave laws, state paid family and medical programs, healthcare providers, insurance carriers, and company policies

Advocating for the customer internally by working across multiple departments

Ongoing development of your platform and industry knowledge around leave management and compliance

Collaborating with each account’s Customer Success Manager (CSM) to help prove value to our stakeholders

Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary


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