Service Technician Domestic at Miele in Vaughan

Service Technician Domestic

Location: Vaughan · On-site

Job Description/Responsibilities:

• Provide positive consumer interaction at the highest level
  • The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)
• Provide feedback to the RSM and potentially coach and train fellow Service Technicians on…
  • Findings after attending site to resolve appliance challenges
  • Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective
• Maintain relationships with 3rd Parties
  • Support as required from a technical perspective
• Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges
  • Be available on short notice during the business day to support as required
• Have a strong technical understanding of computers in order to navigate all of Miele’s systems
  • TSD, ETD, Mobile Client, etc.
  • High Level of efficiency and effectiveness in required processes.
• Support the regional business as required when the RSM is absent
• Existing service job capacity/volume may change or vary based on Region and overall demand service
• Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications
• Service gas appliances
• Appliance repair experience at the highest level in your field
• Experience in customer service/administrative capacities
• Minimum of 2 years of service experience at Miele or appliance service and repair
• Strong command of and effective communication and escalation resolution
• Ability to make decisions that are in the best interest of the brand and the consumer experience
• Troubleshooting and communication skills with peers
• Clean driving record