Claims Agent at Midwestern Wheels in Madison, WI

Description

At Midwestern Wheels, Inc., we take pride in operating with the highest standards of integrity and service. As a leading operator of Avis & Budget Car Rental locations across Wisconsin, our mission is to deliver a Best-in-Class customer experience every day. We believe our people are our greatest asset and are committed to fostering a workplace where you feel valued, respected, and empowered to grow.

As a Claims Agent, you will be responsible for the investigation, negotiation and collection of car rental claims. The successful candidate will excel at dealing with customer conversations regarding damages that have occurred to their rental vehicle, have well-developed communication skills, good judgment and problem-solving abilities.

Key Responsibilities:

• Complete the investigation and determine if a package assigned by the Claims Manager will be a claim or deferred damage.
• Set up and manage claim files and/or deferred packages.
• Report claims to the proper authorities (i.e. third-party claims administrator (TPA), insurance companies, liability carriers).
• Call customers and/or third parties to obtain insurance/payment information and send appropriate inquiries or acknowledgment correspondence.
• Place vehicles for repair requiring follow up to be sure repairs are being completed timely.
• Process invoices for current claims and sale/auction units.
• Knowledgeable in State, Federal and Case Laws as well as insurance practices to be able to make a case for losses.
• Claims administrative duties such as processing payment plans & TPA follow ups.

Compensation & Benefits:

Midwestern Wheels, Inc. offers a competitive hourly wage and excellent benefits for its employees:

• Paid Time Off (PTO) that begins accruing from day one for eligible full- and part-time employees
• Holiday and Birthday Pay
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with a generous company match
• Employee discounts, including car rentals and Avis/Budget vehicle purchases
• Access to an Employee Assistance Program (EAP)
• Free parking
• Paid training

About the Company:

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers!

At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

Requirements

• Ability to deal with problematic situations in a professional manner.
• Commitment to excellent customer service.
• Must be able to perform data entry and computer entry tasks.
• Effective verbal communication skills to communicate with customers, co-workers and management.
• Ability to work in a fast-paced environment.
• Previous customer service collections or insurance claims experience.
• Strong attention to detail.
• Ability to multi-task.
• Must be at least 18 years of age.
• Must have a valid state driver’s license and good driving record.