Hospitality & Club Manager on Duty (Dual Role) at Midtown… · Chicago

The Position

Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel.

The Hospitality & Club Manager on Duty will support both our club and hotel operations. This dual role follows a Tuesday through Saturday schedule and blends hospitality desk, club leadership, and overnight operational support as needed.

Learn more about our beautiful club here: Midtown Athletic Club Chicago - Health Club and Gym Chicago

You will love this job if:

• You are committed to delivering exceptional member and guest experiences

• You thrive in a dynamic environment

• You enjoy cross-functional responsibilities

• You like being in front of members

• You’re a proactive, dependable team player

• Someone comfortable balancing guest service with operational leadership

• A professional who can confidently manage both front-facing and behind-the-scenes responsibilities

As Hospitality Associate (Tuesday & Wednesday 2p - 10p) $21/hour:

• Serve as the point of contact at the Hospitality Desk for both club members and hotel guests

• Manage check-ins, reservations, inquiries, and overall hospitality desk operations

• Provide high-level customer service and resolve guest concerns efficiently

• Coordinate with internal departments to ensure seamless member and hotel guest experiences

As Club Manager on Duty (MOD) (Thursday – Saturday 1p - 9p) $25/hour:

• Act as the on-site leader overseeing daily club operations

• Conduct regular club walks to ensure cleanliness, safety, and service standards

• Support various departments as needed to maintain operational flow

• Communicate and enforce club policies professionally and consistently

• Handle escalated situations and assist with de-escalation of member or guest concerns

Night Auditor Coverage (As Needed) $25/hour:

• Provide overnight coverage for scheduled absences

• Oversee hotel operations during overnight hours while club operations are closed

• Manage late check-ins, guest inquiries, and hospitality desk responsibilities

• Ensure accuracy in nightly reporting and operational continuity

Experience Requirements

• Previous experience in hospitality, athletic club, or hotel operations preferred

• Strong interpersonal and communication skills

• Ability to multitask and adapt in a fast-paced environment

• Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations

• Leadership mindset with strong problem-solving and conflict resolution skills

• Availability to work evenings, weekends, and occasional overnight shifts