Field Technician - Grand Forks, ND at Midcontinent in Grand Forks, ND

Summary: Midcontinent is seeking a Field Technician to join their team in Grand Forks, ND. In this role, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction while working with cutting-edge technology. Responsibilities: - Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs - Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations - Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets - Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction - Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly - Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement - Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure - Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed - Mentor and train other team members as required, and cross-train on additional services to meet customer demand - Maintain a clean environment by clearing all debris and materials upon completion of service request - Perform on-call duties as required - Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely - Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image - Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same - Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures - Maintain reliable and predictable attendance as required by the position - Perform other duties as assigned Required Qualifications: - High School diploma or equivalent (GED) - Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position - Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work Preferred Qualifications: - Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided Required Skills: Technical evaluations, Voice installation, Video installation, Data installation, Service troubleshooting, Signal leakage resolution, Customer Premise Equipment (CPE) repair, Midco First Time Right (FTR) certification, Fall protection equipment use, Bucket truck operation, Customer interaction Benefits: PAID training, Career advancement with pay increases including quarterly bonuses, Free and discounted fiber internet & cable tv, Competitive pay and benefits, Company vehicle, clothing and tools provided