Service Writer/Sales at Midas Auto Experts in TRENTON, NJ

Summary: Midas Auto Experts is one of the largest destinations for automotive services, and they are seeking a driven, customer-focused Service Advisor. The role involves greeting customers, documenting repair needs, building estimates, communicating effectively with technicians, and providing updates to customers to ensure strong customer satisfaction and shop performance. Responsibilities: - Greet customers professionally and create a welcoming first impression - Listen carefully to vehicle concerns and accurately document repair needs - Build estimates and explain recommended services in a clear, confident manner - Communicate effectively with technicians to ensure accurate diagnosis and repair timelines - Provide consistent updates to customers on vehicle status - Close repair orders while maintaining strong customer satisfaction - Maintain clean documentation and accurate service records - Help drive shop performance through strong communication and service recommendations Required Qualifications: - Strong communication and people skills - Ability to explain technical information in a way customers understand - Sales confidence and the ability to present recommendations professionally - Organized and detail-oriented - Ability to work in a fast-paced, high-volume environment - Team player who supports technicians and management Preferred Qualifications: - Automotive service advisor / service writer experience - Sales experience in automotive or related industries - Familiarity with shop management systems and repair estimates - Knowledge of common automotive maintenance and repairs Required Skills: Automotive Service Knowledge, Sales Experience, Shop Management Systems Familiarity, Repair Estimates Knowledge, Communication, Customer Service, Organizational Skills, Teamwork Benefits: 401(k), Bonus based on performance, Competitive salary, Opportunity for advancement, Paid time off