Midalan→

IT Support Engineer at Midalan in Ruma Cilandak, Java, Indonesia

Mid LevelOn-siteRuma Cilandak, Java, Indonesia

Skills

mac osmicrosoft windowstcp/ipudpicmpgmailg suitemicrosoft officesafarichromedata backup conceptspc hardware componentsmac hardware componentscommunication skills in english and mandarinproblem-solving skillstroubleshootingteam playercollaborative mindsetability to follow instructionswillingness to learncc++javapythongoperlrubypower shellconference technologyaudio visualitsm ticketing systemsservice knowledge management systemcloud-based applicationsmobile device management

Job Description

Company Description

We are seeking an IT Support Engineer to support our internal users in a growing business among the technology industry. Primary responsibilities to provide technical support for our employees in the local offices and remote offices via various form of interaction (Email, IM, Walk-in, Ticketing). The IT Support Engineer is responsible for supporting all end user computing (Windows/MAC/Mobile etc.) including conference technology (A/V & Web Conference) and applications/software within the corporate environment. The IT Support Engineer will provide build, setup, maintain, implement, and troubleshoot for all technology related matters affecting end-user productivity. The role will report to the regional IT Support Team Lead and roll up to the Regional Service Desk Manager. The IT Support Engineer will interface daily with other technical staff, and work on assignments and delivering services to end-users. The incumbent will work closely with all users and management for issue resolutions, monitoring of our corporate IT infrastructure and drive service improvement to assist in its growth. May be assigned to lead initiatives/projects to drive technology improvement and user satisfaction as required.

Job Description

Experience Level: 4 + year work experience with a Diploma/Degree in Computer Science or relevant.

Mandatory requirement:

Fundamental understanding of IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring.
Excellent communication skills (oral and written) in both English and Mandarin, being able to communicate clearly and professionally via chat, email, phone, and in-person conversations.
Good problem-solving skills, ability to troubleshoot and resolve issues without unnecessary escalation to higher levels of support.
Team player with collaborative mindset, able to consider the “big picture” during decision making process.
Ability to follow written and verbal instructions, willingness to learn and develop in both areas of technical and soft skills.
Core competency with Mac OS and Microsoft Windows and Familiarity with data backup concepts and systems
Good understanding of common PC & Mac hardware components and connections. · Good understanding of Network Protocols (TCP/IP/UDP/ICMP etc.) · Good understanding of common applications: email (Gmail), G Suite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.).

Qualifications

Working knowledge of one or more programming languages: C, C++, Java, Python, Go, Perl, Ruby or Power Shell.
Working knowledge of Conference Technology, Audio Visual.
Working knowledge with 1 or more ITSM ticketing system.
Working knowledge of Service Knowledge Management System.
Working knowledge of Cloud base applications.
Working knowledge of Mobile device management and support