Communications Focal Point (CFP) Service Desk at MicroTech · Sumter

COMMUNICATIONS FOCAL POINT (CFP) SERVICE DESK Job Locations US-SC-Sumter Posted Date 10 hours ago(7/21/2026 2:55 PM) Job ID 2026-2111 # of Openings 2 Category CAOC - Shaw & Qatar Hiring Manager Preston Quick OVERVIEW MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Shaw AFB. The CAOC team provides provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor. RESPONSIBILITIES • Perform all technical support and O&M tasks and activities • Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); • Provide Tier 1 hands-on support to users on the AOC/CAOC floor; • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required; • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure; • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance; QUALIFICATIONS • Associates degree in Computer Science or related field; or • 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent) AND • DoD 8140 DCWF 451, Intermediate Level. • Active Secret Clearance OPTIONS Apply for this job onlineApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs Software Powered by ICIMS www.icims.com