Logistics Technician at Microsoft in Sterling, VA

Summary: Microsoft is a leading technology company, and they are seeking a Logistics Technician to join their Cloud Operations & Innovation team. In this role, you will be responsible for managing inventory, executing deliveries, and ensuring compliance with safety and security standards while supporting the overall efficiency of data center operations.

Responsibilities:
- Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies. Becomes familiar with guidelines set by the Microsoft contractual agreements with suppliers and maintains a strong customer focus. Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly
- Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Ensures DBD serial number matches with database. Supports decommissioning servers, maintaining compliance and meeting Service Level Agreements (SLAs)
- Performs weekly vehicle inspections
- Performs data entry to document inbound and outbound packages. Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Ensures accurate documentation of incoming and outgoing deliveries as well as records. Applies appropriate customs documentations and standards for outbound packages
- Develops working knowledge of stock control and inventory management practices and procedures. Performs cycle audits and data corrections to ensure all inventory controls are met and helps report and reconcile inventory discrepancies. Ensures detailed physical inventory tracking and staging, identifying opportunities to improve inventory and address space constraints. Performs material movement, including shipping/receiving and inventory management per standard process
- Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery. Completes required security and data management training while complying with security and data management procedures/policies. Participates in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement)
- Notifies management about ordering stock shortages. Escalates any issues to management
- Complies with security and data management policies. Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors. Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks. Conducts rack movement activities, supporting training on devices and tools and upholding safety standards. Follows established protocols on dealing with unsafe materials out of containment, leveraging safety alert system, escalating to management, and properly disposing of them
- Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Seeks guidance from management before proceeding with the next step of a process. Begins monitoring inbound and outbound schedules, escalating deviations from scheduling, with guidance
- May travel up to 25%, typically domestically to and from multiple locations during the workday. Working 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays
- Engages supplier to initiate warranty claim when automation is not available and processes the orders. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices. Performs manual return processes for non-RMA failed parts. Begins to perform manual ordering processes of Original Equipment Manufacturer (OEM) parts. Follows all Service Level Agreements (SLAs) related to RMA and non-RMA warranty process

Required Qualifications:
- High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field
- OR equivalent experience
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
- Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions
- This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship

Preferred Qualifications:
- 1+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
- OR equivalent experience

Required Skills: Inventory Management, Data Bearing Device (DBD) Destruction, Fleet Management, Inbound and Outbound Logistics Documentation, Customs Documentation, Cycle Audits, Material Movement, Shipping and Receiving, Return Merchandise Authorization (RMA) Process, Original Equipment Manufacturer (OEM) Parts Ordering, Forklift Operation, Pallet Jack Operation, Security Screening Compliance