Data Center Inventory & Asset Technician… at Microsoft · Phoenix

Summary: Microsoft is a leading technology company focused on empowering organizations and individuals. As a Data Center Inventory & Asset Technician (DIAT), you will be responsible for performing cycle audits, managing inbound and outbound deliveries, and ensuring compliance with inventory management principles while supporting Microsoft's cloud services infrastructure. Responsibilities: - Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks - Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies - Becomes familiar with guidelines set by the Microsoft contractual agreements with suppliers and maintains a strong customer focus - Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly - Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary - Ensures DBD serial number matches with database - Performs data entry to document inbound and outbound packages - Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) - Ensures accurate documentation of incoming and outgoing deliveries as well as records - Applies appropriate customs documentations and standards for outbound packages - Develops working knowledge of stock control and inventory management practices and procedures - Performs cycle audits and data corrections to ensure all inventory controls are met - Helps reconcile inventory discrepancies and report discrepancies - Ensures detailed physical inventory tracking and staging - Performs material movement, including shipping/receiving and inventory management per standard process - Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery - Notifies management about ordering stock shortages - Escalates any issues to management - Complies with security and data management policies - Escalates any security or safety incidents - Coordinates with security escorts for third-party vendors - Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks - Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations - Seeks guidance from management before proceeding with the next step of a process - Engages supplier to initiate warranty claim when automation is not available and processes the orders - Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices - Follows all Service Level Agreements (SLAs) related to RMA warranty process - Embody our culture and values Required Qualifications: - High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field or equivalent experience - The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter - Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport Preferred Qualifications: - 1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation or equivalent experience Required Skills: Inventory Management, Data Bearing Device Destruction, Warranty Process Management Important Skills: Logistics Management, Operational Excellence Nice-to-Have Skills: Customer Service, Safety Practices, Tactical Shift Management, Procurement