Customer and System Enablement Engineer at Micron in Austin, TX

Customer and System Enablement Engineer Location: Boise, ID - Main Site Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Day-to-Day Functions May Include • Driving early system bring-up activities, including power-on, BIOS/UEFI enablement, and memory initialization on new platforms. • Triage, debug, and root-cause system, memory, and BIOS-related failures observed during development, validation, and customer engagements. • Developing, refining, and maintaining system-level tools, scripts, and workflows to improve enablement efficiency, debugging, and data collection. • Designing structured experiments and rollout plans to support system characterization, margin analysis, and large-scale data collection. • Employing modern AI-assisted development tools (such as Microsoft Copilot and Claude Code) to accelerate tool development, test automation, analysis, and documentation. • Analyzing test data and system behavior to characterize performance, reliability, and margin across platforms, configurations, and workloads. • Presenting technical data, findings, and recommendations to customers, partners, and internal stakeholders. • Working with a diverse group of engineers, technicians, and project managers to establish capability for initial qualification and customer readiness. Collaborating with teams across Micron, including business groups, application engineering, DRAM product engineering, validation, and customer-facing organizations. Responsibilities and Tasks • Direct collaboration with external System Enablers and customers (Intel, AMD, ARM, ODMs, OEMs, etc.) during system bring-up, debug, and enablement phases. • Liaison and technical support provider for Micron internal engineering labs, validation teams, and customer lab environments. • Perform system-level failure analysis (FA) and root cause analysis across joint labs and internal validation environments. • Implement system and memory characterization activities, including margin testing, performance analysis, and platform comparisons. • Develop and maintain system tools, automation, and dashboards to improve visibility, repeatability, and efficiency of early enablement activities. • Contribute to engineering documentation, training materials, and best-practice guides for internal teams and customers. • Support customer lab engagements, including onsite or remote debug, bring-up assistance, and technical reviews as needed. Minimum Qualifications: • Extensive experience with computer hardware and systems, including x86 and/or ARM platforms, Intel/AMD ecosystems, DRAM, and memory modules including hands-on experience with system bring-up, BIOS/UEFI interaction, and low-level system debugging! • Strong understanding of lab and debug equipment such as oscilloscopes, logic analyzers, system boards, processors, and related tools! • Experience developing and using engineering-level software and scripts, including Python, Linux, UEFI shell, SQL, C, and/or C++. • Practical experience using AI-assisted development tools (e.g., Microsoft Copilot, Claude Code) to accelerate coding, debugging, analysis, or documentation. • Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, Computer Science, or a related field with 3–5+ years of demonstrated experience in a relevant systems, validation, enablement, or development role. Preferred Qualifications: • Validation and enablement experience using computer systems for debugging and testing at the system level. • Advanced knowledge of computer system architecture, memory subsystems, and DRAM operation. • Experience working directly with customers in lab environments, supporting bring-up, debug, and qualification activities. • Ability to multitask, manage priorities, and produce clear technical documentation with attention to detail. • Experience developing internal tools or frameworks that improve team efficiency, visibility, or scalability. The US base salary range that Micron Technology estimates it could pay for this full-time position is: $81,000.00 - $260,000.00 a year Additional compensation may include benefits, bonuses and equity. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.  We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.  Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.  Additionally, Micron benefits include a robust paid time-off program and paid holidays.  For additional information regarding the Benefit programs available, please see the Benefits Guide posted onmicron.com/careers/benefits. Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. To learn about yourright to work click here. To learn more about Micron, please visit micron.com/careers US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at  hrsupport_na@micron.com or 1-800-336-8918 (select option #3) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc. Additional Locations: Austin, TX, Folsom, CA, San Jose, CA