Michaels Stores→

Seasonal Service Team Member at Michaels Stores in Barnstable, MA

Entry LevelOn-siteBarnstable, MA$31k–$37k/yr

Skills

cash handlingpoint of sale systemsmerchandise stockingstore recoveryplanogram executionomni channel fulfillmentshrink controlsafety compliancestandard operating procedurescustom framing productionrewards program enrollmentprivate label credit card enrollmentvoice of customer survey administrationbuy online pickup in storeship from storestore in stock optimizationrespectful interaction

Job Description

Summary: Michaels Stores is a leading destination for creativity and celebration, operating over 1,300 stores across North America. The Seasonal Service Team Member role involves providing excellent customer service, assisting with product location, and ensuring efficient checkout experiences while maintaining store standards.

Responsibilities:
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for
- Ensure all customers receive a fast and friendly checkout experience
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned

Required Qualifications:
- Applicants must be at least 16 years old and meet all legal requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Preferred Qualifications:
- Retail and/or customer service experience preferred

Required Skills: Cash Handling, Point of Sale Systems, Merchandise Stocking, Store Recovery, Planogram Execution, Omni Channel Fulfillment, Shrink Control, Safety Compliance, Standard Operating Procedures, Custom Framing Production, Rewards Program Enrollment, Private Label Credit Card Enrollment, Voice of Customer Survey Administration, Buy Online Pickup in Store, Ship From Store, Store In Stock Optimization, Respectful Interaction

Benefits: Cross-training in custom framing is included., This position may be eligible for overtime compensation in accordance with state and local laws., Depending on position and eligibility, team members may have access to a 401(k) with employer match, Depending on position and eligibility, team members may have access to an Employee Assistance Program, Depending on position and eligibility, team members may have access to medical, dental, and vision coverage, Depending on position and eligibility, team members may have access to telemedicine services, Depending on position and eligibility, team members may have access to flexible spending accounts, Depending on position and eligibility, team members may have access to commuter benefits, Depending on position and eligibility, team members may have access to tuition assistance, Depending on position and eligibility, team members may have access to adoption assistance, Depending on position and eligibility, team members may have access to various voluntary insurance options, All team members enjoy everyday perks such as employee discounts, All team members enjoy everyday perks such as access to partner discount programs, For a summary of benefits, visit the Michaels Benefits at a Glance page

Benefits

Cross-training in custom framing is included.

This position may be eligible for overtime compensation in accordance with state and local laws.

Depending on position and eligibility, team members may have access to a 401(k) with employer match

Depending on position and eligibility, team members may have access to an Employee Assistance Program

Depending on position and eligibility, team members may have access to medical, dental, and vision coverage

Depending on position and eligibility, team members may have access to telemedicine services

Depending on position and eligibility, team members may have access to flexible spending accounts

Depending on position and eligibility, team members may have access to commuter benefits

Depending on position and eligibility, team members may have access to tuition assistance

Depending on position and eligibility, team members may have access to adoption assistance

Depending on position and eligibility, team members may have access to various voluntary insurance options

All team members enjoy everyday perks such as employee discounts

All team members enjoy everyday perks such as access to partner discount programs

For a summary of benefits, visit the Michaels Benefits at a Glance page