Seasonal PT Service Team Member at Michaels Stores in Wentzville, MO

Summary: Michaels Stores is a leading destination for creativity and celebration in North America. The Seasonal PT Service Team Member is responsible for providing excellent customer service, assisting customers in the store, and ensuring a fast and friendly checkout experience.

Responsibilities:
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for
- Ensure all customers receive a fast and friendly checkout experience
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned

Required Qualifications:
- Candidates must be at least sixteen years old
- Ability to perform physical tasks such as standing for long periods, lifting, and bending
- Adherence to standard operating procedures
- Participation in safety and shrink programmes
- Cross-training in custom framing
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- Public retail store setting taking care of our customers
- Work hours may include nights, weekends, and early mornings

Preferred Qualifications:
- Retail and/or customer service experience preferred

Required Skills: Cash Handling, Point of Sale Systems, Merchandise Stocking, Truck Unloading, Planogram Execution, Store Recovery, Omnichannel Fulfillment, Shrink Control, Safety Compliance, Standard Operating Procedures, Rewards Program Enrollment, Private Label Credit Card Enrollment, Voice of Customer Survey Administration, Custom Framing Production, Store In Stock Optimization, Respectful Interaction

Benefits: Depending on position and eligibility, team members may have access to a 401(k) with employer match, Depending on position and eligibility, team members may have an Employee Assistance Program, Depending on position and eligibility, team members may have medical, dental, and vision coverage, Depending on position and eligibility, team members may have telemedicine services, Depending on position and eligibility, team members may have flexible spending accounts, Depending on position and eligibility, team members may have commuter benefits, Depending on position and eligibility, team members may have tuition assistance, Depending on position and eligibility, team members may have adoption assistance, Depending on position and eligibility, team members may have various voluntary insurance options, Employee discounts, Access to partner discount programs