Retail Party and Event Host at Michaels Stores in Papillion, NE

Summary: Michaels Stores is the leading destination for creating and celebrating in North America, operating over 1,300 stores. They are seeking a Retail Party and Event Host to plan and facilitate events, ensuring a fun and engaging experience for guests while delivering exceptional customer service. Responsibilities: - Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests - Deliver friendly customer service by helping customers shop at our store and find what they’re looking for - Ensure all customers receive a fast and friendly checkout experience - Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises - Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events - Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity - Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities - Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards - Communicate events with clients and store team members - Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed - Adjust plans and events based on client’s feedback and needs - Create backup or emergency plans to be executed as needed - Ensure client satisfaction for scheduled events - Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event - Help customers shop, locate products, and provide them with solutions - Provide fast and friendly check out experience - Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments - Educate customer on Voice of Customer (VOC) survey - Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) - Participate in the truck un-load, stocking and planogram (POGs) processes - Complete merchandise recovery and maintenance - Perform Store in Stock Optimization (SISO) and AD set duties as assigned - Support shrink and safety programs - Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards - Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members - Cross trained in Custom Framing selling and production - Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms - Other duties as assigned Required Qualifications: - Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store - Deliver friendly customer service by helping customers shop at our store and find what they're looking for - Ensure all customers receive a fast and friendly checkout experience - Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards - Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events - Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity - Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities - Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards - Communicate events with clients and store team members - Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed - Adjust plans and events based on client's feedback and needs - Create backup or emergency plans to be executed as needed - Ensure client satisfaction for scheduled events - Uphold the company's cleanliness and safety standards - Set up, break down, and clean before and after each event - Help customers shop, locate products, and provide them with solutions - Provide fast and friendly check out experience - Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments - Educate customer on Voice of Customer (VOC) survey - Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) - Participate in the truck un-load, stocking and planogram (POGs) processes - Complete merchandise recovery and maintenance - Perform Store in Stock Optimization (SISO) and AD set duties as assigned - Support shrink and safety programs - Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements - Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations - Promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members - Cross trained in Custom Framing selling and production - Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms Preferred Qualifications: - Energetic and enthusiastic personality - The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers - Must have excellent people skills - Must have experience working with children and children's events - Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills - Must have organizational skills, interpersonal skills, and creative problem-solving skills - Retail and/or customer service experience required Required Skills: Event Coordination, Retail Operations, Craft Instruction, Face Painting, Administrative Tasks, Omni Channel Processes, Custom Framing, Safety Compliance, Standard Operating Procedures Benefits: Health insurance (medical, dental, and vision), Paid time off, Tuition assistance, Generous employee discounts