Retail Early Morning Team Member at Michaels Stores in Chelmsford, MA

Summary: Michaels Stores is a leading North American destination for arts, crafts, and creative products, operating retail stores and online channels. The Retail Early Morning Team Member provides friendly customer service, supports checkout and omnichannel fulfillment, unloads trucks, stocks merchandise, maintains store standards, and assists with shrink, safety, and custom framing activities.

Responsibilities:
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned

Required Qualifications:
- Candidates must be at least 16 years old
- Ability to perform physical tasks such as standing for long periods, lifting, and bending
- Deliver friendly customer service
- Help customers shop our store and find what they're looking for
- Ensure all customers receive a fast and friendly checkout experience
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations
- Promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production

Preferred Qualifications:
- Retail and/or customer service experience preferred

Required Skills: Retail Experience

Benefits: Potential overtime compensation in accordance with state and local laws, Depending on position and eligibility, team members may have access to a 401(k) with employer match, Depending on position and eligibility, team members may have access to an Employee Assistance Program, Depending on position and eligibility, team members may have access to medical, dental, and vision coverage, Depending on position and eligibility, team members may have access to telemedicine services, Depending on position and eligibility, team members may have access to flexible spending accounts, Depending on position and eligibility, team members may have access to commuter benefits, Depending on position and eligibility, team members may have access to tuition assistance, Depending on position and eligibility, team members may have access to adoption assistance, Depending on position and eligibility, team members may have access to various voluntary insurance options, All team members enjoy everyday perks such as employee discounts, All team members enjoy everyday perks such as access to partner discount programs