party and event host at Michaels Stores in Fairbanks, AK

Summary: Michaels Stores is a leading destination for creating and celebrating in North America. As a party and event host, you will plan, coordinate, and facilitate a variety of events, ensuring a fun and engaging experience for guests while providing excellent customer service.

Responsibilities:
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned

Required Qualifications:
- Retail or customer service experience
- Strong communication and organisational skills
- Ability to handle physical tasks such as standing for long periods and lifting
- Must meet all legal requirements for employment in the U.S
- Ability to work in a climate-controlled environment, sometimes outdoors

Preferred Qualifications:
- Energetic and enthusiastic personality
- The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers
- Must have excellent people skills
- Must have experience working with children and children's events
- Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Must have organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience required

Required Skills: Event Coordination, Retail Operations, Point of Sale Systems, Merchandise Stocking, Planogram Execution, Omni Channel Fulfillment, Safety Compliance, Standard Operating Procedures, Craft Instruction, Face Painting, Custom Framing

Benefits: Depending on position and eligibility, team members may have access to a 401(k) with employer match, Depending on position and eligibility, team members may have access to an Employee Assistance Program, Depending on position and eligibility, team members may have medical, dental, and vision coverage, Depending on position and eligibility, team members may have access to telemedicine services, Depending on position and eligibility, team members may have flexible spending accounts, Depending on position and eligibility, team members may have commuter benefits, Depending on position and eligibility, team members may have tuition assistance, Depending on position and eligibility, team members may have adoption assistance, Depending on position and eligibility, team members may have various voluntary insurance options, All team members enjoy everyday perks such as employee discounts, All team members enjoy everyday perks such as access to partner discount programs