Customer Support Specialist at Michaelis… · Indianapo…

Description

Position Summary: As a Customer Support Specialist, you will be the first point of contact for our clients and a crucial part of our team Your primary role will be to manage incoming calls with a friendly and professional demeanor, ensuring data is recorded accurately and efficiently. You will play a key role in maintaining our CRM system with up-to-date and precise information about new leads and referral sources. Additionally, you will be responsible for scheduling appointments for our estimators and sales representatives as new leads come in. 

• Input new leads into the CRM, ensuring all relevant client information and referral sources are accurately captured. 
• Schedule and coordinate appointments for estimators and sales representatives, ensuring proper timing and preparation. 
• Serve as the welcoming face of the company, greeting and assisting clients visiting the office with professionalism and courtesy. 
• Assist with the daily cleaning and organization of the main office space to maintain a tidy and professional environment. 
• Support other administrative duties, including filing, data entry, and maintaining office documents and records in an organized and efficient manner.
• Proactively prospect and qualify leads (Inside Sales) through phone calls, emails, and online platforms to drive sales growth. 

 Benefits:

• 401(k) • 401(k) Matching
• Health Insurance
• Dental Insurance 
• Vision Insurance 
• Health Savings Account (HSA)
• Life Insurance 
• Paid Time Off (PTO)
• Professional Development Assistance 

Requirements

Preferred Skills: 

• Communication Skills: Ability to communicate clearly and effectively, both in person and over the phone, with clients, visitors, and staff.
• Customer Service Orientation: A friendly and approachable demeanor with the ability to address inquiries and resolve issues efficiently.
• Organization: Strong organizational skills to manage multiple tasks, appointments, and data with attention to detail.
• Adaptability: Flexibility to adapt to changes in work environments, tasks, or priorities.
• Teamwork: Ability to work well with others and collaborate effectively with staff members across various departments.