Service Account Manager at MHS Lift in New Castle, DE

SERVICE ACCOUNT MANAGER Regular Full-Time · Location: New Castle, New Castle, DE, US MHS Lift is a respected leader in the Material Handling industry with a legacy of excellence spanning more than 56 years. Recognized by the Philadelphia Inquirer as a Top Employer since 2020, we are proud of our history, employee ownership, and commitment to customer satisfaction. As we continue to grow, we are seeking a self-motivated Service Account Manager to join our skilled team.  This position will be responsible for sales in the Northern Delaware region. Bring your sales expertise, strong work ethic, and desire to succeed to a company that values its people and rewards performance with competitive compensation and comprehensive benefits. In this role, you will have the flexibility to leverage existing customer relationships while identifying new business opportunities. You will engage in aftermarket sales, fleet auditing, dispute resolution, and other customer-facing initiatives while managing your territory with the support of a strong internal team. Your ability to close new opportunities and maintain long-term customer partnerships will be rewarded with a competitive compensation and benefits package. Key Responsibilities • Identify, develop, and close new service and sales opportunities within an assigned territory • Manage and grow a portfolio of accounts while maintaining high levels of customer satisfaction and retention • Service existing customer needs and proactively identify opportunities for expansion • Generate new business through canvassing, cold calling, and relationship development • Track and manage customer activity using internal systems and performance metrics • Collaborate closely with Account Managers, Accounting, and internal Sales and Service teams QUALIFICATIONS • Bachelor’s degree in Business or a related field preferred, but not required • 1–3 years of outside sales experience • 1–3 years of industrial or warehouse equipment sales experience preferred • Strong written and verbal communication skills • Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint) • Experience using CRM platforms • Valid driver’s license and access to a personal vehicle ABOUT MHS LIFT Founded in 1970 with the sale of a single forklift, MHS Lift has grown into a leading material handling provider with over 225 employees across the Americas. Headquartered in Pennsauken, New Jersey, we are proud to be an employee-owned company where many team members have built careers spanning 20+ years. When you join MHS Lift, you become part of a winning legacy built on respect, teamwork, and long-term success. We offer a comprehensive benefits package designed to support your health, financial security, and work–life balance. Benefits include medical, dental, and vision coverage, prescription coverage, and virtual urgent care services. Employees can plan for the future with a 401(k) featuring company match and participation in our Employee Stock Ownership Plan (ESOP). Additional benefits include paid vacation, holidays, sick time, bonus opportunities, group life and AD&D insurance, and an Employee Assistance Program. Optional supplemental benefits are also available, including additional life insurance, commuter benefits, legal services, and identity theft protection.