CX Strategy & Digital Experience Intern at MGIC in Milwaukee, WI

Summary: MGIC is a pioneer of private mortgage insurance, helping people achieve homeownership sooner. The CX Strategy & Digital Experience Intern will support the team in managing customer-facing properties and enhancing the customer experience through creative and analytical efforts. Responsibilities: - Assist our UX/UI Designer in creating wireframes, mockups, and prototypes - Support user testing efforts – designing studies, preparing study materials, and analyzing data - Assist with testing and validation of new features within our websites, email platform and digital analytics implementations - Support our customer insights tools and practices in survey creation and analysis - Aid in brainstorming recommendations and taking part in the implementation of Marketing & Customer Experience projects - Research new capabilities, trends, audiences, and more and present your findings and recommendations, and execute on next steps - Support a website renovation by aiding in content migration and UAT - Other team tasks as assigned Required Qualifications: - Junior or senior standing in a Bachelor's degree program with emphasis in user experience, digital marketing, or library science - Strong interest in CX, UX, and product development - Working knowledge of various web technologies (HTML, CSS, understanding of content management systems or digital experience platforms) - A solid understanding of web and mobile best practices and patterns - Attention to detail - Resourcefulness and the ability to work independently - Ability to collaborate well with immediate team and other work groups - Effective verbal and communication skills - Willingness to learn new technology and new approaches - Be customer-focused and seek to understand the needs of MGIC customers as well as internal customers Preferred Qualifications: - Basic proficiency with prototyping tools (Figma preferred) - Familiarity with survey tools and platforms (Survey Monkey, Qualtrics) - Understanding of Agile practices & methodologies Required Skills: User experience, Digital marketing, Web technologies Important Skills: Prototyping tools, Survey tools, Agile practices Nice-to-Have Skills: Resourcefulness, Attention to detail, Collaboration, Effective communication, Customer-focused Benefits: Competitive Salary & pay-for-performance bonus, Financial Benefits (401k with company match, profit sharing, HSA, wellness program), On-site Fitness Center and classes (corporate office), Paid-time off and paid company holidays, Business casual dress