Sr. Unified Communications Engineer III… at MetroStar · Washington

As a Sr. Unified Communications Engineer III, you'll serve as a technical authority for voice, video, and collaboration platforms, contributing immediately as a subject matter expert within a fast-paced operational environment. Success requires deep technical expertise, proactive problem solving, and strong team collaboration. This role provides senior unified communications engineering support for a highly visible, sensitive customer.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Design, implement, and troubleshoot enterprise voice, video, and collaboration (Unified Communications) platforms.
• Configure and support SBCs, voice gateways, dial plans, and QoS to ensure high-quality real-time voice and video traffic.
• Serve as a technical Subject Matter Expert (SME), able to support operational issues with minimal ramp-up time.
• Participate in Agile execution and contribute to collaborative problem-solving efforts.
• Communicate technical issues, risks, and solutions clearly to both technical and non-technical stakeholders.
• Proactively recommend technical improvements and architectural enhancements.
• Actively contribute to team discussions, planning, and continuous improvement initiatives.
• Support mission operations with urgency, accountability, and a strong sense of ownership.
• Demonstrate the ability to contribute immediately in a fast-paced, mission-critical environment.
• Establish and maintain a high level of customer trust and confidence through technical expertise and professionalism.
• Apply creativity and innovation to deliver solutions that best fit customer needs and mission objectives.

What you’ll need to succeed:

• Bachelor’s degree in a technical field is preferred. Relevant experience may substitute for education requirements.
• Ability to obtain a Secret level security clearance or higher
• 10+ years of experience leading or assisting in review, design, and implementation of network engineering solutions, with deep hands-on expertise supporting enterprise Unified Communications environments.
• Demonstrated subject matter expertise designing, implementing, and troubleshooting complex voice, video, and collaboration platforms, including Cisco Unified Communications Manager, Webex, and Microsoft Teams.
• Hands-on experience supporting session border controllers, voice gateways, call routing, and ensuring Quality of Service for real-time traffic.
• Hands-on experience with VQ Conference Manager, Jabber, Cisco telephony endpoints, and Cisco Expressway.
• Proven ability to troubleshoot and resolve operational voice and video issues with minimal ramp-up.
• Expert-level certifications such as CCIE Collaboration, CCIE Enterprise, or CCIE Security.

This position is designated as essential personnel supporting continuity of operations and may require work during government shutdowns, emergencies, or other critical situations.

SALARY RANGE: $230,000 - $342,000

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
  • Performance-based bonuses
  • Company-paid training and/or certifications
  • Referral bonuses

To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/

Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits: All full-time employees are eligible to participate in our benefits programs:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture codeand benefits. Plus, check out our accolades.

Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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