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Train Service Supervisor (TSS) -… at Metropolitan… · Brooklyn
ExperiencedHybridBrooklyn, NY
Skills
microsoft office
Job Description
Other
Brooklyn,
NY
The selected candidates will be supervising and instructing students in Service Delivery, developing and writing lesson plans, and maintaining training aids. The selected candidates will be responsible for planning, organizing and coordinating the delivery of both computer-based and instructor-led training.
Description
Title: Train Service Supervisor (TSS) – Instructor
Opens: February 17, 2026
Closes: Until filled.
Authority: TA
Department: Subways
Division/Unit: Operations Training Unit
Reports to: Senior Director, Service Delivery Operations Training Unit
Location: Various
Hours of Work: Various
This posting is for multiple vacancies.
Only employees currently holding the position as a TSS are eligible for consideration.
Operations Training provides approximately 350 individual courses focusing on: Induction of new hires and promotional employees on safety, equipment familiarization, qualifying conventional and new equipment and skill refresher training. Programs are developed in partnership with NYC Transit's departmental management and where appropriate, other MTA agencies.
Compensation
Note: You will maintain your current rate of pay; however, you will receive a yearly bonus of 3,250.
Responsibilities
The selected candidates, designated as an instructor, will be responsible for the development and delivery of training programs for the Service Delivery Training Unit. These programs include, but are not limited to: Train Service Supervisor, Dispatcher, Tower Operator, Train Operator, Conductor Induction, Rail Control Center Qualification, CBTC, ATS-A, Flagging, Miscellaneous qualification classes and other mandated training.
Additional responsibilities include maintaining records, preparing evaluations and reports on trainees, preparation and delivery of formal presentations, attending vendor training, and performing administrative tasks and duties as required to meet the unit's business needs.
Education and Experience
At time of appointment, candidates must have a minimum of two (2) years in the title.
Desired Skills
- Possess thorough knowledge of the policies and procedures as outlined in the NYCT Rules and Regulations.
- Knowledge of miscellaneous Work Equipment. Familiarity with Dispatching, CBTC, and ATS. Familiarization with both Subdivisions "A" and "B".
- Familiarity with Tower and Rail Control Center operations. Possess excellent writing and verbal communication skills.
- Ability to write and present training material in an effective manner. Preparing clear, concise and thorough reports.
- Computer aptitude includes Microsoft Office Power Point, Word, and Excel programs. Ability to use resources effectively and adapt to changing conditions.
Selection Method
Based on evaluation of education skills. experience and interview.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.