Deployed Hardware Engineer/Analyst –… at Metropolitan… · New York

Summary: Metropolitan Transportation Authority is seeking an Emerging Talent Intern for the Deployed Hardware Engineer/Analyst position. The intern will assist in maintaining and troubleshooting bus hardware subsystems, contributing to the development of device configurations, and collaborating with vendors to resolve technical issues. Responsibilities: - Fleet Monitoring – Use Device Management Systems (DMS) to track and snapshot the real-time status of the bus fleet - Configuration Design – Contribute to the development of devices configuration profiles - Configuration Testing – Perform validation tests on servers, devices, and settings - Device Configuration Updates – Revise or apply settings for devices or sub-groups - Hardware Troubleshooting – Diagnose and resolve edge-case issues for individual devices, whether in office or, for installations in the field - Vendor Coordination – Collaborate with field maintenance vendors to identify and resolve technical issues or clarify expected system behavior - Team Communication – Liaise with the device monitoring team to align on diagnostics, updates, and performance metrics - Documentation – Create or update documentation to capture procedures, workflows, and findings for operational reference - Device and image Troubleshooting & Repair – Diagnose and or repair hardware or software -level issues and configurations to assist in maintenance and to resolve device malfunctions - Component Installation Oversight – Inspect and correct issues arising during acceptance testing or initial use for deployed AVL system components on buses - Device Management Server (DMS) Operations – Maintain the DMS, which supports device registration, tracking, and remote configuration. Ensure it remains updated, secure, and technically sound Required Qualifications: - Proficiency in Microsoft Office Suite is a must - The candidate should possess organizational, analytical and communication skills - The candidate should be able to work well under pressure and prioritize tasks effectively - The candidate should have a keen eye for detail and be able to work independently while being an active team player - Experience in Bash scripting and hardware - Matriculated in a graduate program in good standing with at least 2.8 GPA - Major(s) Preferred: Computer Engineering, Applied Mathematics, Computer Science, Data Science, or related field - All applicants must be authorized to work in the United States at the time of application - Students' transcript must be submitted Required Skills: Microsoft Office Suite, Bash scripting, Hardware troubleshooting, Analytical skills, Task prioritization