Patient Service Center Representative at Metro Vein Centers in Remote

Summary: Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. They are seeking a Patient Service Center Representative to function as a remote extension of their in-clinic front desk team, handling patient communications, appointment management, and insurance verification with empathy and accuracy. Responsibilities: - Communicate with patients in an omni-channel fashion via phone, email and text messaging - Answer and place inbound and outbound calls to support existing patients - Reschedule appointments, call back missed calls, and manage no-show/cancellation lists - Verify insurance and confirm appointment details - Respond to general patient inquiries and triage questions appropriately - Maintain high call quality scores and meet performance metrics - Collaborate with internal teams to support a seamless patient experience - Maintain documentation in our EMR and follow call center protocols Required Qualifications: - Bilingual in English and Spanish - Comfortable working with patients over the phone and navigating EMR systems - Organized, dependable, and calm under pressure - Able to manage competing priorities and stay focused in a fast-paced environment - Excellent communication and customer service skills - A team-first attitude with strong attention to detail Preferred Qualifications: - Experience working in a medical office or healthcare call center Required Skills: Medical Office Experience, Healthcare Call Center Experience, Electronic Medical Records (EMR) Systems, Insurance Verification, Customer Service, Bilingual English, Spanish Benefits: Medical, Dental, and Vision Insurance, 401(k), Paid Time Off (PTO) + Paid Company Holidays, Company-Paid Life Insurance, Short-Term Disability Insurance, Employee Assistance Program (EAP), Career Growth & Development Opportunities