Virtual Welcome Ware Agent/Receptionist at Metro… · Bel Air

Agape Physical Therapy clinics are dedicated to delivering the highest level of care possible. Expert physical therapists are hired at each center for their commitment to patient care, their unique skill set, and their drive to continually learn and improve the quality of life for others. Patients can expect outstanding, dedicated, and experienced providers in every office. Now with ten locations, the Agape Physical Therapy network is fulfilling the vision of its founders and serving the people of Maryland and Pennsylvania. We continue to hold fast to our standard of quality patient care and prioritize giving our very best care to our patients.

We’re looking for a warm, people-focused Virtual Welcome Ware Agent who loves helping others and creating great first impressions. In this role, you’ll be the welcoming voice and guiding hand for patients starting their physical therapy journey. Even though this is a remote position, your impact will be felt in every clinic and with every patient you support.

If you enjoy meaningful conversations, staying organized, solving problems, and making people feel cared for, this role was designed for you

• Be the friendly first point of contact for new and returning patients
• Answer calls and messages with professionalism, empathy, and positivity
• Help patients schedule and prepare for their visits
• Guide patients through onboarding steps and required paperwork
• Collect and update demographic and insurance information
• Support eligibility and benefits verification processes as assigned
• Communicate clearly about appointments, referrals, and next steps
• Coordinate with clinic teams to ensure a smooth patient experience
• Document interactions accurately in our systems
• Protect patient privacy and maintain HIPAA compliance at all times
• Step in to help solve patient concerns and route urgent needs appropriately

• You genuinely enjoy helping people and making them feel heard
• You communicate clearly and kindly — on the phone and in writing
• You’re organized and detail-oriented
• You’re comfortable using scheduling and computer systems
• You can manage multiple tasks while staying calm and professional
• You take pride in delivering excellent service every time

The anticipated base pay range for this position is $17.00-$20.00. Pay is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Additionally, this position is eligible for discretionary incentive compensation. The Company's incentive compensation plan is subject to change. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.

What you'll get:

• Competitive hourly rate
• 401k
• Multiple opportunities for professional development, specialization, and leadership
• Family-friendly work environment
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive