Program Specialist at Metro Laundry Service in Washington, DC

About the Company:

Big Brothers Big Sisters of the National Capital Area, the premier One-to-One Mentoring organization in the DC Metro region, seeks an entry-level full-time Program Specialist. Under the direction of the Chief Program Officer, the Program Specialist is responsible for supporting the implementation and daily operations of youth-focused programs. This role ensures high-quality service delivery through consistent support to volunteers, youth, and families, as well as helping to maintain program documentation and data tracking.

This is a hybrid position based in DC/MD requiring in-office presence three days per week, including every Wednesday (mandatory).

This position offers a supportive team environment, opportunities for growth, and a chance to make a meaningful difference in the lives of young people. Please, no calls and no agencies at this time.

Key Responsibilities:

• Facilitate outreach and onboarding for youth, families, and volunteers;
• Provide ongoing match support and troubleshoot participant challenges; and
• Assist in organizing group events, workshops, and program communications.
• Represent the agency in a professional and positive manner during program activities, orientations, and community events.
• Conduct outreach, orientations, and intake interviews with youth, parents/guardians, and volunteers.
• Maintain regular contact with matched participants to provide support and promote relationship development.
• Plan and coordinate group activities, workshops, and service projects aligned with youth development goals.
• Ensure accurate and timely case documentation in internal systems; track attendance, engagement, and outcomes.
• Refer families to community resources as needed and follow up to ensure effective connections.
• Support program data collection and contribute to reporting and continuous improvement efforts.
• Promote an inclusive, youth-centered culture throughout all program interactions.

• Bachelor’s degree in social work, psychology, education, human services, or a related field preferred; equivalent experience considered.
• Experience working with youth, families, or volunteers in nonprofit, school, or community settings is a plus.
• Knowledge of youth development principles and community-based programming.
• Strong interpersonal skills and cultural competency in working with diverse populations.
• Excellent organization, time management, and communication skills.
• Proficient in Microsoft Office; familiarity with client relationship management systems is a plus.
• Spanish speaking a plus.
• Prolonged periods of sitting and working on a computer.
• Must be able to lift up to 15 pounds occasionally.

This position is being recruited by My Valuable Business, LLC on behalf of a mission-driven nonprofit dedicated to empowering youth through mentorship and educational programming.

BBBSNCA is an Equal Opportunity Employer with the policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, BBBSNCA will provide reasonable accommodations for qualified individuals with disabilities