Total Absence Management Case Specialist at MetLife in Omaha, NE

Summary: MetLife is a leading financial services company recognized for its commitment to customer care and operational excellence. The Total Absence Management Case Specialist will manage total absence claims, ensuring timely and accurate processing while providing exemplary customer service. This role involves handling Family & Medical Leave Act and Americans with Disabilities Act claims, establishing workflows, and making eligibility decisions. Responsibilities: - Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements - Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions - Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc - Update systems to accurately reflect leave status and ensure appropriate diary documentation exists Required Qualifications: - High school diploma - 1+ yrs. related experience and strong customer satisfaction focus and attention to detail Preferred Qualifications: - Bachelor's degree - FMLA/ADA claims knowledge of process and procedures Required Skills: Family and Medical Leave Act (FMLA) Claims, Americans with Disabilities Act (ADA) Claims, Claims Processing Benefits: Annual short-term incentive compensation, Stock-based long-term incentives, Programs for physical and mental health, Financial wellness, Support for families, Comprehensive health plan that includes medical/prescription drug and vision, Dental insurance, No-cost short- and long-term disability, Company-paid life insurance, Legal services, Retirement pension funded entirely by MetLife, 401(k) with employer matching, Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, Employee Assistance Program (EAP), Digital mental health programs, Parental leave, Paid time off, Paid holidays, Volunteer time off, Tuition assistance, Pet, critical illness, hospital indemnity, and accident insurance