Method→
Front Desk Supervisor - Roost Detroit at Method in Detroit, MI
Skills
Job Description
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About ROOST Detroit
ROOST Detroit is a beautifully designed, apartment‑style hotel located inside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived‑in experience rooted in craftsmanship, thoughtful design, and a deep sense of place.
Each apartment‑style unit features full kitchens, custom furnishings, curated artwork, and residential‑inspired details that make long‑term stays feel effortless and short‑term visits feel elevated. The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas—that reflect Method Co.’s signature approach to hospitality: design‑forward, culturally connected, and deeply welcoming.
Located within Book Tower’s vibrant mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience.
Explore the concept: https://www.myroost.com/detroit
Position Overview
ROOST Detroit is seeking a polished, organized, and hospitality‑driven Front Desk Supervisor to support daily operations and lead the front‑of‑house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.
Key Responsibilities
Lead and support front desk associates during daily operations
Provide warm, professional, and efficient service to all guests
Oversee check‑ins, check‑outs, reservations, and guest inquiries
Assist with onboarding, training, and coaching front desk team members
Ensure all front desk procedures, standards, and service expectations are consistently met
Resolve guest concerns with empathy, professionalism, and sound judgment
Maintain accurate records, reports, and shift documentation
Collaborate with housekeeping, maintenance, and management to support smooth operations
Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment
Assist with scheduling, inventory, and administrative tasks as needed
Qualifications
1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred
Strong communication and leadership skills
Warm, guest‑focused demeanor with a commitment to hospitality
Ability to multitask and remain composed in a fast‑paced environment
Proficiency with hotel reservation systems and front‑office software
Strong attention to detail and organizational skills
Flexible schedule, including nights, weekends, and holidays
What We Offer
Competitive hourly pay
Opportunities for growth within a dynamic hospitality group
A collaborative, design‑driven work environment
Employee dining perks across Method Co. properties
Sick time & vacation
Health, vision, and dental benefits
Working Conditions/Environment:
- The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
- Agility in executing fast-paced movements to navigate different areas of the property efficiently.
- The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
- The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.