Implementation Intern at Mesilla Valley Transportation in El Paso, TX

Summary: Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S., specializing in time-sensitive service. The Implementation Intern will support the implementation manager and Customer Success team by assisting with customer onboarding, performance monitoring, and data organization.

Responsibilities:
- Assist with monitoring customer performance and onboarding progress using established Key Performance Indicators (KPIs), reports, and scorecards
- Support Customer Success Team by gathering, organizing, and reviewing customer data
- Help identify customer service trends, potential issues, and areas for improvement, escalating concerns to the appropriate team member or manager
- Communicate updates clearly and professionally to internal stakeholders under the guidance of the Implementation Manager and Customer Success Team
- Assist with scheduling meetings, preparing materials, and documenting follow-up items related to customer onboarding or service needs
- Review and maintain customer scorecards, reports, and master files to support accurate tracking and visibility
- Coordinate with team members and other departments to support timely completion of assigned projects and tasks
- Assist with creating and updating Standard Operating Procedures (SOPs), training materials, and job aids for customer scorecards and related processes
- Participate in team training, meetings, and continuous improvement activities to build knowledge of Customer Success operations

Required Qualifications:
- High School Diploma or equivalent required
- Proficient in Microsoft Office Suite or related software
- Basic to intermediate Excel skills for reporting, tracking, and gathering data
- Strong attention to detail, organization, and follow-through
- Effective verbal and written communication skills
- Ability to learn internal systems, customer reporting tools, and Customer Success processes
- Ability to work independently and collaboratively in a team environment

Preferred Qualifications:
- Currently pursuing a degree or certificate in business, logistics, supply chain, communications, data analytics, or a related field
- Knowledge of MVT divisions or transportation/logistics operations

Required Skills: Microsoft Office Suite, Excel, Customer Success operations, Customer reporting tools, Data analytics, Logistics, Supply chain

Benefits: 401(k), Dental Insurance, Health Insurance, Life Insurance, Paid Time Off, Tuition Reimbursement, Vision insurance