Mesa County→
RESOURCE NAVIGATOR at Mesa County in Location not listed
Skills
Job Description
$24.06 - $27.07
_____________________________________________________________ OVERVIEW OF MESA COUNTY PUBLIC HEALTH
Mesa County Public Health was formed in 1948 as a political subdivision of the State. We provide a wide range of public and environmental health services to Mesa County residents and, in some programs, the region.
Mesa County Public Health is a leader in our community, our region, and throughout Colorado. We are committed to upholding standards that align our actions with our mission, vision, and values. We are an efficient and innovative organization and we are very proud of the work we do. We have high expectations of our leaders, our peers, and ourselves. We believe in the power of community partnerships to develop sustainable solutions for our residents. Mesa County Public Health employees believe in the principles of Epidemiology, support evidence-based interventions, and advocate for healthy lifestyles at the personal and community levels.
Our Vision: Mesa County is a supportive community that promotes a healthy environment where everyone can flourish.
Our Mission: Understanding, promoting, and protecting the health of the community.
Our Values: ● Respect: We treat our staff, community, and partners with dignity, respect, and empathy. ● Collaboration: We work collectively for the mutual benefit of the community through sharing information, responsibility, and resources. ● Innovation: We empower staff to creatively approach and solve health problems facing our community. ● Accountability: We are reliable and transparent with our community and partners.
JOB SUMMARY The Grand Valley Connects Resource Navigator works in the community providing high-quality customer service, support, and education to community members. This program offers a centralized system to maximize efficiency by increasing awareness and normalizing access to needed services. The core goal of this program is to assist Mesa County residents as they navigate potential services to fit their current needs and enrollment processes. Resource Navigators will use critical thinking and creative problem-solving skills to assist community members with identifying potential community resources to address needs, assisting in the enrollment processes, advocating on their behalf as needed, and helping navigate barriers to services that members may experience. ESSENTIAL JOB FUNCTIONS
The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required.
- Respond in a timely manner to community member inquiries received by phone, in person, or through email/text.
- Using a whole person approach, complete assessments of community member needs and identify potential and appropriate programs and services to address those needs.
- Identify potential and appropriate programs and services to address community member needs and reduce barriers to economic stability and health stability.
- Assist with the completion of application forms or other paperwork necessary to connect community members with available programs and services, including government benefits (SNAP, WIC, CCAP, Medicaid, etc), available tax credits, medical/dental providers, etc.
- Assist community members with acquiring basic documentation like birth certificates, Social Security cards, Driver’s Licenses, and IDs.
- Maintain a caseload of up to 55 active community members, including the initiation of follow-up contacts at specified intervals and additional ongoing support at the request of community members.
- Actively conduct ongoing research to identify available programs and services, and seek to understand eligibility criteria and application processes for those resources.
- Record detailed program and service information and update information as appropriate in applicable systems.
- Provide opportunities for community education on available community programs and services to increase awareness and normalize enrollment.
- Maintain confidentiality of all member information.
- Participate in the establishment of program goals, objectives, and benchmarks with Program Supervisor/Division Director and evaluate progress toward attaining goals.
- Represent Mesa County Public Health positively by offering exceptional customer service in responding to community needs, enhancing public relations and coordinating community activities
- Maintain understanding of all program, department, and county policies and procedures.
- Perform rotating office coverage with other Grand Valley Connects staff.
- Work public events, evenings, and weekends, as needed.
- Perform all other duties as assigned.
NON ESSENTIAL JOB FUNCTIONS
- Participates in emergency planning and response activities.
- Participates in agency-wide activities that may include strategic planning, quality improvement, and/or staff development, as appropriate.
- Completes necessary training through FEMA, including Incident Command Structure (ICS) courses.
- When a local declaration of emergency or disaster is declared by County leadership, employees may be required to work as part of a National Incident Management System (NIMS).
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
- Associates Degree in human service or public health related fields preferred.
- High School Diploma or the equivalent.
- A minimum of 1 year of relevant experience preferred.
- English/Spanish bilingual highly preferred.
OR
- Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
Certificates and Licenses
- A valid Colorado driver’s license with a responsible driving record.
Computer and Technology
Advanced knowledge and ability to use Microsoft Office applications including, Word, Excel, and PowerPoint.
Advanced knowledge and ability to use Google Applications including Gmail and Drive.
PHYSICAL REQUIREMENTS and WORKING ENVIRONMENT
- This position requires standing, stooping, sitting, bending, twisting, and lifting up to 20 pounds.
- Work is generally confined to a standard office environment, but will require mobile work from the community as necessary.
- May be exposed to communicable diseases and infections.
In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:
A seniority system that rewards employees based on length of employment.
A merit system that rewards employees for exceptional job performance.
Education, training, or experience to the extent that they are reasonably related to the work in question.
Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts
Travel, if the travel is a regular and necessary condition of the work performed
This position is eligible for the following Mesa County benefits;
- Medical
- Dental
- Vision
- Retirement
- Paid Sick and Vacation Leave
- Life insurance
- Long term disability
_____________________________________________________________
Agency
Mesa County
Address
544 Rood Ave
Grand Junction, CO 81501
Phone
970- 244 - 1856
Website