Scope of Job: Maintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures.

Key Objectives:

Provide a high level of customer service to all MCs and guests while providing them a secure environment. Will complete injury/incident reports and ensure safety and security compliance throughout the Resort.

Essential Functions:

1. Operations

• Maintains access control
• Patrols both Hotels and surrounding areas
• Writes detailed and accurate incident/injury reports
• Responds to calls for service including but not limited to:

1. Disturbances
2. Lost children
3. Intoxicated/disorderly persons
4. Lost/stolen items
5. Theft
6. Vandalism
7. On-property traffic collisions
8. Medical incidents (alongside Park Health Services team)
9. Fire/panic alarms
10. Money escorts
11. Key assists
12. Safe assists
13. Suspicious person reports
14. Perform safety and security checks of LEGOLAND property and other assets.

• Operates Park Dispatch Center (utilizing CAD operating system)

• Surveillance of Resort utilizing CCTV system
• Guest screening at park entrances (bag checks)
• Perform radio audits for Hotel staff
• Manage Lost & Found for Hotel and perform data entry relating to Lost and Found
• Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.)

2. Marketing

• Assist in staffing special events in Hotel.

3. Financial

• Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues
• Provide surveillance (both in uniform and in plain clothes)

4. People

• Provide excellent service and customer/guest relations to all MCs and Resort guests
• Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD.

5. Health & Safety:

• Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary
• Record “Near Miss” incidents and enter into reporting system
• Assist with Facility Inspections and Safety Audits

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigations as appropriate.

Excellent communication skills, reasoning and interpersonal skills are required in this job. Excellent phone, radio and person to person communication skills are essential to this position. Prior security experience is helpful.

The ability to remain calm under pressure and in high stress situations is required.

• Must be at least 18 years of age
• Must have a valid Driver’s License with a safe driving record
• Must possess valid auto insurance.
• Must possess a valid Guard Card or PSO Card

• The ability to remain calm and act in high stress and pressure situations is required.

• The ability to defend oneself or others if the situation arises
• Must be willing to work weekends, holidays and graveyard to support resort operations

Physical Requirements:

Sitting - Occasionally (1 - 33%)

Standing - Constantly (67 - 100%)

Walking - Constantly (67 - 100%)

Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)

Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%)

Twisting - Occasionally (1 - 33%)

Bending - Occasionally (1 - 33%)

Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%)

Pulling - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)

Wrist Deviation (Side to Side) - Frequently (34 - 66%)

Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%)

Reaching - Frequently (34 - 66%)

Grasping - Simple: > 50 pounds

Manual Dexterity/Strength - Gross motor, moderate - heavy strength

Manual Dexterity/Strength - Fine motor, moderate - heavy strength

Pushing - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)

Visual Requirements:

Close eye work (small figures)

Color discrimination

Minimal color discrimination - Not applicable

Normal color discrimination

Other: Depth perception, distance vision, ability to focus

Hearing Requirements:

Hearing Requirements - Special requirements, able to consistently fulfill communication needs
(alarms, phone ringing, conversation, clear acuity within 100 feet)

Working Conditions:

Temperature - Between 16 and 95 degrees

Crawl Space/Cramped Postion - Exposed < 1 hour per day

Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%)

Driving - Frequently (34 - 66%)

Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%)

(Specify any other requirements or restrictions that should be considered)

The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Benefits of Merlin Entertainments

· Excellent health care options (medical, dental, and vision that encourage preventative care)

· Merlin Magic Pass for friends and family to enjoy the parks & attractions

· Recognition Programs and Rewards

· 401(k) program with company match

· Tuition reimbursement programs

· Numerous learning and advancement opportunities