VIP Experience Host at Merlin Entertainments in London, England, GB

What you'll bring to the team

VIP Host

Location: London

Fancy being part of the ultimate experience in the heart of London? Of course, you do! At 135 metres the world-famous London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for a VIP Hosts to join our dedicated team in delivering the most amazing experience in London!

What you'll be doing:

• Delivering a friendly, guest-focused service across all front-of-house Hospitality areas, including the VIP Desk, Eye Lounge Bar, and our portfolio of premium Hospitality Experiences
• Handling customer enquiries and resolving issues professionally
• Ensuring customer‑facing areas meet presentation and service standards
• Supporting the smooth day‑to‑day running of operations
• Communicating effectively with colleagues and line managers
• Working flexibly and reliably to meet guest and business needs

This is a fixed term contract. The London Eye is open daily so full availability is needed, including weekends, bank holidays and late finishes required during peak periods. Late finishes will be up to 9pm.

Qualifications & Experience

• Experience in a customer‑facing or hospitality environment
• Experience working in a bar setting, delivering great service to a variety of customers
• Strong customer service skills with a guest‑first approach
• Confident, clear and positive communication skills
• Ability to show initiative and problem‑solve when needed
• Reliable, punctual and willing to go the extra mile
• Flexible and adaptable in a fast‑paced environment

Benefits

• We offer an hourly rate paid fortnightly
• Monthly Bonus Scheme based on customer service targets
• 25% discount in our retail shops and restaurants
• 40% online LEGO discount
• You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.84/Hr.