Merlin Entertainments→
Seasonal Guest Experience Host- Retail/Food &… at Merlin… · New York
Job Description
🍿 Retail & Food and Beverage Host – Madame Tussauds New York
Step into the spotlight and bring the fun to life! 🎬
At Madame Tussauds New York, you don’t just clock in — you join a world of glitz, glam, and unforgettable memories! From welcoming guests onto the red carpet to serving up tasty treats that fuel their star-studded adventures, every day here is packed with energy, excitement, and smiles.
We’re looking for enthusiastic, outgoing, and fun-loving team players to join our Retail & Food and Beverage Team! Whether you’re scanning tickets, managing lines, or serving delicious snacks, you’ll be part of the magic that makes every guest’s visit one to remember.
🌟 What You’ll Do:
Be the ultimate red-carpet greeter — welcome guests with your best smile and big personality!
Help guests with tickets, admissions, and general info — making sure their experience starts with a bang.
Serve up food, drinks, and fun — ensuring every order is quick, friendly, and full of positive vibes.
Keep our dining and admissions areas sparkling clean and photo-ready at all times.
Maximize the fun (and the sales!) — help guests discover souvenirs, snacks, and upgrades.
Keep the magic moving by assisting with crowd flow, guest questions, and operational needs.
Follow health, safety, and food handling standards — because safe fun is the best kind of fun!
About You
- 6 months – 1 year experience working in ticketing/admissions, attractions, entertainment, or customer service-based positions preferred.
- Fun, dynamic, and friendly personality.
- Excellent communication and listening skills with both team members and guests.
- Able to work in areas with loud noises and confined spaces.
- Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.
About The Benefits
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
- Flexible hours.
- 30% discount in the retail store.
- Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
- Competitive 401K.
- Discounts through the Merlin Marketplace Website – on almost anything you buy online.
- FUN working environment and much more!
About Us
Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.
Everyone Matters at Merlin.
We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.
Join Team Merlin and help make every guest feel like a star ⭐ — whether they’re posing with their favorite celeb or grabbing a quick snack between selfies.
Bring your energy, your charm, and your love of fun to Madame Tussauds New York — where YOU make the experience unforgettable!