Resource Associate at Merlin Entertainments in Winter Haven, FL

What you'll bring to the team:

 

The Resource Associate plays a pivotal role within the Planning and Business Support team, ensuring the seamless integration of team members into the resort. The role involves the delivery of a comprehensive induction process, effective training planning, and key administrative and operational support for the workforce. This position is instrumental in fostering a positive onboarding experience, maintaining compliance, and supporting recruitment efforts, contributing to the success of the resort.

Qualifications & Experience:

Key Responsibilities:

 

• Conduct engaging and informative site inductions for all new starters. 
• Coordinate the issuance of uniforms to new team members.
• Act as the primary point of contact for new hires during their onboarding process.
• Develop and maintain structured training plans for frontline team members.
• Collaborate with department heads to ensure tailored training needs are met.
• Monitor and evaluate training effectiveness, ensuring continuous development. 
• Administer the company’s absence management processes.
• Coordinate and oversee return-to-work interviews and processes in compliance with company policies.
• Provide guidance and support to managers on absence-related matters. 
• Facilitate all administrative processes for onboarding new hires, ensuring smooth integration into the team.
• Handle termination processes in line with company policies and legal requirements. 
• Coordinate and facilitate background checks for applicable team members on-site, ensuring compliance with regulatory standards.
• Maintain accurate records and follow up on outstanding checks. 
• Assist the People team with recruitment activities, including coordinating interviews and supporting hiring managers. Maintain candidate pipelines and provide regular updates on recruitment progress. 
• Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
• Understand risk assessments and ensure reporting of any new risks as appropriate.
• In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner.
• Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager. 

 

Qualifications and Experience:

 

• Previous experience in an HR, administrative, or resource coordination role (preferred). 
• Familiarity with onboarding, training, and absence management processes.
• Knowledge of DBS check facilitation and compliance requirements.
• Experience in recruitment coordination is an advantage. 

Benefits:

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
  Paid Time Off (PTO).
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards.
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

 

Pay Range: Competitive