Merlin Entertainments→
Frontline Host - Hotel Cabana Skill at Merlin… · Carlsbad
Job Description
We’re on the hunt for a high-energy Cabana Host who brings the vibes, delivers top-tier service, and turns every poolside moment into an unforgettable experience.
Join the LEGOLAND CALIFORNIA Resort Cabana Team today!
Scope and Responsibilities:
Responds to needs of Guests during day – provides food service and provides information about the Park facilities, advises on suitability for rides and attractions, and advise or resolve any unusual situations.
Performs opening and closing routines for the department as defined by the operating procedures, including cashing in and out. Handles cash and credit card transactions.
Check guests into Cabanas including quarter-hourly checkups.
Ensures cleanliness in all aspects of the Water Park area, including sweeping, restocking, and prepping Cabanas for re-sale.
Inspect Cabanas daily to ensure equipment is in proper working order, accountable for all Cabana items.
Communicate with other Cabana Hosts and Cabana Lead to complete and coordinate food orders and check-ins.
Assists in any other areas of the Water Park Admissions Operation (Turnstiles/Ticket Window) as needed.
Responsible for assigned GS locations’ daily maintenance, cleanliness and security
Responsible for utilizing proper tools for efficient and effective POS usage
Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure
This role is a part of our Frontline Host position, other duties outside of the waterpark may be assigned.
Background and Experience:
Minimum one year of experience in a guest service or food service type role. Theme Park or related customer service experience is preferred.
Education:
High school diploma or general education degree (GED) preferred.
Other Requirements:
Must be willing to work flexible hours, including evenings and weekends to support park operations. Must have good understanding of the English language, Requires strong communication skills, both verbally and written. Bilingual skills are preferred. Requires excellent organizational and planning skills.. Ability to compute basic arithmetic and handle money. Food handler’s card required (Training may be provided). Strong problem-solving skills and dedicated to providing outstanding guest service.
Physical Requirements:
- Sitting: Occasionally (1-33%)
- Standing: Constantly (67 – 100%
- Walking: Constantly (67 – 100%)
- Twisting: Constantly (67 – 100%)
- Bending: Constantly (67 – 100%)
- Squatting/Kneeling/Crawling/Climbing: Frequently (34 – 66%)
- Pulling: 10 – 15 pounds Frequency – Frequently (34 – 66%)
- Wrist Deviation (Side to Side): Frequently (34 – 66%)
- Hand/Wrist Repetitions (Up and Down): Frequently (34 – 66%)
- Reaching: Frequently (34 – 66%)
- Grasping: Simple < 50 pounds
- Manual Dexterity/Strength: Gross motor, moderate – heavy strength
- Manual Dexterity/Strength: Fine motor, light-moderate strength
- Pushing: 10 – 15 pounds, Frequency – Frequently (34 -66%)
Lifts and Carries:
- Up to 10 pounds – Frequently
- 11 to 24 pounds – Occasionally
- 25 to 34 pounds – Occasionally
- 35 to 50 pounds - Occasionally
Lifts Overhead:
- Up to 10 pounds – Occasionally
Visual Requirements:
- Close eye work (small figures)
- Minimal color discrimination
- Other: Depth perception, distance vision, ability to focus
Hearing Requirements – Special Requirements
- Able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet)
Working Conditions:
- Temperature: between 16 to 95 degrees
- Crawl Space/Cramped Position Exposed: < 1 hour per day
- Driving: Occasional; ( 1 – 33%)
- Noise (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Occasional (1 – 33%)
- Noise (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Frequent (34% - 66%)
- Personal Protective Equipment (E.G Respiratory Mask Etc) – None (0%)
The duties & physical requirements listed above are intended only as illustrations of the various types
of work that may be performed. The omission of specific statements of duties & physical requirements
does not exclude them from the position if the work is similar, related or a logical assignment to the
position.
Benefits of Merlin Entertainments
· Excellent health care options (medical, dental, and vision that encourage preventative care).
· Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
· Merlin Magic Pass for friends and family to enjoy the parks & attractions
· Recognition Programs and Rewards
· 401(k) program with company match
· Tuition reimbursement programs
· Numerous learning and advancement opportunities