Meridian Credit Union→
Bilingual Early Stage Collector - Future… at Meridian… · St.…
Skills
Job Description
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Who we are!
Meridian OneCap Credit Corp (MOC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.
MOC is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.
Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.
Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.
Please note that this job posting will be utilized for future contract opportunities with the possibility to become full-time permanent, depending on the needs of the business
Your role as an Early Stage Collector:
You will be responsible for minimizing monthly delinquencies which includes regular delinquent account follow-up and taking the lead on managing and resolving issues that are causing delinquency. This may include making payment arrangements with customers and working with internal teams to resolve administrative issues that have caused delinquency. You may also deal with outsource partners including Bailiffs and other parties such as Insolvency Trustees. You are responsible for meeting team targets for delinquency and loan losses as set annually.
Early-Stage Delinquency:
- Contact customers to negotiate payment arrangements on all past due and NSF accounts.
- Manage the collections email queue and ensure that customer requests are handled within established SLAs.
- Follow-up with customer to ensure agreements are met.
- In situations where payments arrangements are not being met, review the account in detail with particular attention to collateral.
- Assess the reason for non-payment and establish an appropriate strategy to resolve it engaging other departments as required.
Late-Stage Delinquency:
- When primary collection strategies are not successful, prepare file for referral to Late Stage Collectors.
Administration:
- Review daily delinquency reports.
- Manage and follow up on collections email queue.
- Escalate internal issues causing delinquency with departmental leads as appropriate.
- Issue manual invoices, buyout quotes, demands for payment as required.
- Work with GAIG and Customer Service to resolve insurance disputes and claims.
- Reconcile accounts with multiple end users to ensure correct cash applications.
- Process an average of 50-70 activities per day.
Teamwork:
- Participate in team meetings and training sessions as required.
- Participate in process improvement initiatives as opportunities are identified.
- Collaborate on initiatives related to positive customer experience and engagement as required.
How You Will Succeed:
- Minimum two to five (2-5) years’ experience in Collections, ideally in leasing or financial services industry.
- Highly developed problem solving and negotiating skills.
- Strong communication ability both verbal and written.
- Completion of a post-secondary education program in finance would be an asset.
- Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet.
This posting is a pipeline requisition for future opportunities only. Internal candidates are being considered as part of our standard process.
Salary Range: CAD $60,000 – $64,000 annually
Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Office Location: Toronto, Burnaby, BC, or Montreal Corporate Offices. This is a hybrid opportunity.
Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires our employees to attend the office minimum one day per week. The intention is for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your candidates and clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
- This isn't your typical "corporate" job. We work hard and we have fun!
Build the Future of Banking with Us
At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:
- Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
- Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
- Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
- Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.
Our Commitment To You
Meridian OneCap is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian OneCap.