Technical Services Support Intern at Meridian… · US-OH-Cin…

Summary: Meridian Bioscience, Inc. is a fully integrated life science company focused on innovative diagnostic products. The Technical Service Intern will support initiatives within the Technical Service department, assisting with data integrity projects, documentation updates, and operational improvements while gaining hands-on exposure to service operations and data analysis. Responsibilities: - Assist with Salesforce Instrument Tracking data verification - Support data mining for LeadCare instrument tracking migration to Salesforce - Coordinate instrument return (RMA) documentation - Assist with monthly metrics and reporting - Convert tribal knowledge into formal procedures and documentation - Organize and tag internal documents in SharePoint, Teams, and J:Drive - Standardize technical service templates and report formats - Create weekly summaries for recurring and high-volume issues - Develop and update training decks and quick start guides - Document current service workflow (MC → Diagnose → Repair → QC → Close) - Assist in building a Technical Service Onboarding Portal - Arrange and catalog storage areas and destroy expired USB keys - Monitor the Technical Service mailbox and route inquiries Required Qualifications: - Student at an accredited college or university majoring in Biology, Microbiology, Medical Technology preferred - Minimum 3.0 GPA - Excellent written and verbal communication skills - Excellent interpersonal skills - Must be a team player and a team builder - Strong analytical and problem-solving skills - Effective time management skills with the ability to manage multiple projects with competing priorities - Proficient in Microsoft Office software programs - Demonstrates accountability for his/her decision - Ability to analyze data and generate comprehensive sales analysis reports - Strong spreadsheet skills (preferable Excel) - Business analytics software experience - ERP software experience - Capability to seek all opportunities to be a problem-solver - Strong communication skills – ability to communicate with internal and external customers and establish good relationships and demonstrate good judgment - Able to work independently and demonstrate effective initiative - Ability to multi-task and demonstrate good prioritization skills Required Skills: Data analysis, Salesforce, Microsoft Office Important Skills: Business analytics software, ERP software Nice-to-Have Skills: Multi-tasking