Unarmed Security Officer- Springfield… at Mercy Health · Springfie…

Essential Functions: 

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.   

• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.   

• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.   

• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.   

• Intervenes in patient, visitor and/or staff confrontations as appropriate.   

• Documents all duties performed to include completion of daily activity logs and incident reports.    

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.  

Education: 

• High school diploma or GED (required)   

• Vocational/Technical Degree (preferred)   

Required Licensing & Certifications: 

• Valid driver’s license (required)   

• BLS Basic Life Support – American Heart Association (required within 6 months of hire)  

Experience: 

• 1-2 years of security, law enforcement, or military experience (preferred)   

Skills & Abilities: 

Hard/Tech/Clinical Skills:  

• ​Basic skills using Microsoft Word   

• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.  

• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.  

Soft/Interpersonal Skills:  

• Effective Communication, Active Listening, Empathy, Conflict Resolution  

Training: 

• Non-Violent Crisis Intervention Training (Required within 6 months of hire)